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      Alameda Alliance for Health

      Engaged Employer

      Alameda Alliance for Health reviews

      3.2

      57% would recommend to a friend

      (117 total reviews)
      avatar

      Matthew Woodruff

      70% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Alameda Alliance for Health has an employee rating of 3.2 out of 5 stars, based on 117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alameda Alliance for Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      117 reviews
      3.0
      Mar 18, 2024

      Low Pay

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people to work with, work from home

      Cons

      Cons is the pay does not measure up to the work they had us doing at Alameda Alliance. The calls are back to back, being on hold with providers, outreaching to members to resolve issues, outreaching to ModivCare which is a horrible vendor for members transportation needs. You cannot live off the salary alone. They pay bilingual people more but when you’re taking calls you get half of the calls in another language so you’re basically doing the work of a bilingual person. They expect you to answer a certain amount of calls however the calls can be really g when having to resolve specific issues It’s also hard to live up in the company, they show favoritism, and if they don’t want you out of member services they will not allow you to promote. Overall the company and supervisor I had was pretty chill, as long as you do your work. However the pay is what ultimately made me leave and the lack of promotional opportunities.

      avatar
      Alameda Alliance for Health Response
      2y
      Response on behalf of Alliance CEO: Thank you for taking the time to provide us with your feedback. We appreciate the insights you've shared from your perspective and believe that constructive feedback is essential to improve. At the Alliance, we are dedicated to helping people in our community and take pride in being one of the best places to work in the East Bay Area. I understand that the workload can be challenging and believe that teamwork is critical to our success. Our team is committed to supporting each other as we work to improve and find ways to streamline our processes. We have grown to more than 560 employees in the last year. I am confident this growth will help us keep getting better - together. We conduct a salary survey every year to ensure that our team members receive wages that align with the industry and Bay Area job market. We are also constantly working to improve the benefits and services we provide to our members. For example, our transportation benefit now includes options for rideshare services to help ensure our members can make it to their appointments on time. This is one of many examples of how we continue to improve the benefits and services we provide in partnership with our dedicated providers. I want all Alliance team members - past, present, and future - to feel heard, respected, and appreciated. If you have more suggestions about how we can continue to improve team member satisfaction or the benefits we offer to improve health and well-being in our community, please feel free to contact me directly at 1.510.747.6180. Thank you for being a part of the Alliance community. Sincerely, Matthew Woodruff, CEO Alameda Alliance for Health
      2.0
      Feb 23, 2024

      Overworked. Doesn’t listen to workforce

      Registered nurse
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people who work there.

      Cons

      Work load extremely high and leaders don’t care.

      avatar
      Alameda Alliance for Health Response
      2y
      Response on behalf of Alliance CEO: Thank you for your feedback. The information you shared about your perspective is appreciated. As you know, here at the Alliance, we are people helping people - and our commitment and compassion for helping our community makes the Alliance one of the best workplaces in the Bay Area. Hearing from our team members helps us get better. We embrace our open-door policy, and I want you to know that it is very important that our team members feel heard and respected. I agree, great people do work here, and I understand that heavy workloads are challenging. Team Alliance has grown to more than 500 team members over the last year. We are all doing our best to support each other as we continue to grow - and work to streamline and enhance our processes to help address the challenges you have expressed. It truly does take teamwork. We care about all our team members and their wellbeing and take your concerns very seriously. If you have more ideas on how Team Alliance can better improve the workloads, team member wellbeing, and satisfaction, please feel free to reach out to me directly at 1.510.747.6180. Sincerely, Matthew Woodruff, CEO Alameda Alliance for Health
      Viewing 10 - 12 of 117 Reviews
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      ReviewsAlameda Alliance for Health reviews

      Glassdoor has 125 Alameda Alliance for Health reviews submitted anonymously by Alameda Alliance for Health employees. Read employee reviews and ratings on Glassdoor to decide if Alameda Alliance for Health is right for you.