Pay- you are considered an hourly employee until training is complete. Training pay $24/hr non-negotiable. Once training is complete you become salary at 55k, before you transition into salary you have to wait for the manager to send the update to payroll. You don’t get a period where you just learn the job and then start. You are doing the job while learning, which can be frustrating. You are also being scored while in training to ensure your meeting your metrics. The job has too many tasks for the pay. You have to answer phones, complete your follow ups, complete the new tasks for the day and respond to emails from the clients. If someone on the team is off you must also fill in for them and answer emails. The job is 8-5 or 8-6 depending but you could be working longer if you haven’t completed your tasks (because you are salary). So what are the tasks? It’s basically the equivalent to being a personal assistant. You spend a ridiculous amount of time calling insurance companies for the clients. (Dealing with insurance reps can be frustrating because sometimes you are on hold for an hour, sometimes the reps are new and don’t assist they just hang up the phone, sometimes they give you the wrong information and you need to call back and speak with someone new.) The requests are a range of anything dealing with their medical, dental, vision, and HSA plans. Such as getting the clients their medical & dental ID cards, complete bill reviews, doctor recommendations, cost estimates for medical services, assistance with healthcare plan selections, prescription reviews, etc. So in addition to answering phone calls you spend all day on the phone with insurance companies performing the above tasks. Their are more nuances to the job too many to write about. I wished someone had written a review stating this when I was trying to interview for this role, so hopefully it helps someone. Also you have to wait one year before transferring to another department. You must be meeting expectations of your current role before transferring.
