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      Alight Solutions

      Engaged Employer

      Alight Solutions reviews

      3.2

      54% would recommend to a friend

      (3,774 total reviews)
      avatar

      Rohit Verma

      70% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Culture & values

      3.0

      Career opportunities

      2.9

      Senior management

      2.9

      Compensation and benefits

      Alight Solutions has an employee rating of 3.2 out of 5 stars, based on 3,774 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alight Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      2.0
      Sep 12, 2017

      Health and Welfare Delivery Specialist

      Delivery specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on your manager and the culture of your deliver group, you may get the privilege to work from home on occasion. However some groups don't allow you to work from home even if you've earned it in seniority and work quality.

      Cons

      The new delivery structure spreads resources thin, devalues client specific knowledge, and places an imbalanced workload on the project team vs. ongoing team.

      1.0
      Mar 16, 2026

      Avoid

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This field is not applicable.

      Cons

      Many of the issues employees experience appear to stem from leadership direction and decision-making. Growth opportunities feel limited, communication from leadership can be inconsistent, and compensation increases appear to be rare or unclear.

      avatar
      Alight Solutions Response
      3mo
      Thank you for sharing your perspective. We recognize that periods of organizational change can be challenging, and we appreciate your candid feedback regarding leadership communication, growth opportunities, and clarity of direction. Alight continues to focus on strengthening alignment, improving transparency, and supporting our teams as we move forward. Input like this is valuable as we work to build trust and create a workplace where employees feel informed, supported, and able to grow.
      1.0
      Mar 13, 2026

      Your soul is worth more than this job

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home and that isn’t event a pro, because they micromanage bathroom breaks.

      Cons

      Extremely high call volume with almost no downtime between calls. Very metrics-driven — everything is tracked and monitored. Scripts and strict processes make it hard to actually help people. Systems can be confusing and slow, which makes calls harder than they need to be. Training doesn’t always prepare you for how complicated benefits questions can be. Calls can be emotionally draining since people are often stressed about healthcare or money. Work becomes very repetitive over time. Limited opportunities to move up. Management often focuses more on numbers than employee wellbeing. Can feel like just another number in a large outsourcing company.

      avatar
      Alight Solutions Response
      3mo
      Thank you for your feedback. We’re sorry to hear your experience did not meet expectations. We recognize the challenges of high‑volume customer service roles, and your comments regarding workload, training, systems, and growth opportunities have been shared with leadership. We appreciate you taking the time to share your perspective and wish you the best moving forward.
      Viewing 211 - 213 of 3,774 Reviews
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      ReviewsAlight Solutions reviews

      Glassdoor has 4,318 Alight Solutions reviews submitted anonymously by Alight Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Alight Solutions is right for you.