Is Allstate Insurance a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Allstate Insurance have rated their employer with 3.6 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of Allstate Insurance employees being 3.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at Allstate Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Allstate Insurance .

Does Allstate Insurance pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Allstate Insurance with 2.8 out of 5 stars based on 19 anonymously submitted employee reviews. This is 16.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Allstate Insurance.

What are the top reviewed jobs at Allstate Insurance?

Claims Adjuster (94) , Insurance Agent (91) , Licensed Sales Producer (78) , Licensed Insurance Agent (57) , Customer Service Representative (55) , Sales Representative (44) , Sales Associate (41) , Insurance Sales Agent (37) , Claims Specialist (29) , Sales (28) , Licensed Insurance Producer (22) , Agency Owner (19) , Customer Service Representative (CSR) (19) , Producer (17) , Manager (16)

What are the pros of working at Allstate Insurance according to real employee reviews?

"Good benefits and very flexible" ((in 157 reviews)); "Flexibility and good pay" ((in 113 reviews)); "Work life balance is good" ((in 96 reviews)); "Work from Home is good" ((in 88 reviews)); "Great people and competitive to really push yourself." ((in 64 reviews))

What are the cons of working at Allstate Insurance according to real employee reviews?

"There were very low salary increases." ((in 31 reviews)); "long hours and not competitive" ((in 26 reviews)); "Lots of layoffs that was always scary" ((in 16 reviews)); "Poor management and leadership, no longer a focus on customers and policyholders." ((in 16 reviews)); "Micro managed, greedy upper management and off" ((in 14 reviews))

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Allstate Insurance

Allstate Insurance Customer Service Representative CSR reviews

3.6

4% would recommend to a friend

(19 total reviews)

Thomas J. Wilson

1% approve of CEO

7% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Career opportunities

3.7

Work/Life balance

2.8

Compensation and benefits

1.2

Culture & values

1.2

Senior management

Customer Service Representative (CSR) employees have rated Allstate Insurance with 3.6 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there.

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

5.0

Aug 2, 2024

Great company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Allstate was a great company to work for

Cons

Only downside is rude customers

2.0

Sep 16, 2023

Revolving Door to Nowhere

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It’s a job that pays money

Cons

You will be replaced with Al.

5.0

Aug 24, 2023

Just started

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Looks like it has great culture, good work life balance

Cons

Requirements for employeement, pay is low

Viewing 7 - 9 of 19 Reviews

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Allstate Insurance

Allstate Insurance Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company

Revolving Door to Nowhere

Just started

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