Sucession planning is non-existent, and the company commits no time or effort into annual reviews. So, there is little-to-no motivation to do anything but the minimum. Most 'leaders' are wholly unqualified to be in leadership roles and provide no value to their subordinates.
This organization does a piss-poor job of providing training, which is amplified by the fact that they do not hire folks with enough experience, or the right experience. The orientation gives a brief overview of the organizational structure and the system employed, but does not prepare anyone for their job-specific duties. The one-the-job training is very informal and is usually inadequate due to the case loads.
The whole company too often operates in panic/clean-up mode due to issues stemming from 'system-limitations', incompetence, and bureaucracy. The constant fire drills leave most people involved too jaded to care.
Their idea of customer centricity is nothing but a coat of paint. Underneath, you have an army of folks with no experience in customer service, and very little desire to do anything more than avoid be reprimanded by their leaders, which they so eloquently refer to as "coaching." They employ entirely too many vendors, most of which are monitored ineffectively.
This company has become the McDonald's of banking by underpaying, for underqualified employees/managers, short-staffing, and microanalyzing them.
