AlphaSights Client Service Associate reviews

3.2

28% would recommend to a friend

(404 total reviews)
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Max Cartellieri

69% approve of CEO

45% positive business outlook

Client Service Associate, employees have rated AlphaSights with 3.2 out of 5 stars, based on 404 company reviews on Glassdoor. This indicates that most Client Service Associate, professionals have a good working experience there. AlphaSights is rated in line with the average (within 1 standard deviation) by Client Service Associate, professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

404 reviews
1.0
Feb 21, 2023
Recommend
CEO approval
Business Outlook

Pros

The only real positive of working at AlphaSights is getting to meet coworkers of a similar age and background as yourself. The company also makes an effort to facilitate social events. You also bond through suffering.

Cons

This company is purposefully deceptive about many aspects of the role. If I had known the reality, I would've never taken it. Here are a few things you should know: 1 - They avoid the word 'sales' in recruiting, but you are effectively cold calling executives all day. You are expected to be rude and it is not possible to succeed in this job without being a bit unethical in your tactics and the degree to which you aggressively hunt people down. 2 - People are fired all the time. You will have no real job security in this role, and it's a constant stress because they make sure you know it. You can also be moved across teams and business units with less than a day's notice. The job is incredibly stressful for many reasons - this is a major contributor. 3 - Everything is metric-driven. Despite what they say in training, they make it challenging to succeed if you suffer an unexpected event that may temporarily affect your performance, such as a close family member's death or a serious health event (witnessed both amongst coworkers). Many of my former coworkers spent a shameful amount of time having to argue with HR and dealing with managers' attitudes in the wake of unexpected life tragedies. 4 - Managers are your own age and have no real management experience. They try to spin this as a positive ("look how fast you can gain career advancement"), but it's really a result of their inability to keep employees at the company. They almost entirely recruit new grads, so the managers have usually never worked anywhere but AlphaSights. Your experience as an associate is almost entirely in the hands of the manager you get randomly assigned. If they're bad at training or organization, you suffer the consequences and they suffer none. It was a common occurrence to hear people crying in the bathroom during the first few months due to the stress and attitude of managers. 5 - You will always be on call. In my interview process, I specifically asked about the working hours and was told 8am-6pm, with occasional longer-hours. The reality is that you are always expected to be available no matter the late hour. Many teams continue working far past 6 every day and expect all members to do the same. 6 - It is very hard to find a job after working here, unless you're interested in sales, recruiting, or business development. Those industries appreciate your skillset (aggressive outreach and cold calling), but no others do. This is a major reason many people stay and try to become managers, because then at least they can say they have management experience.

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AlphaSights Response
3y
Our job descriptions and selection processes have been reviewed and updated to ensure that everyone who accepts an offer on our Client Service team has a clear understanding of their role and the expectations that come with receiving a high level of responsibility early in their careers. We wish you all the best and hope your next role suits you better. - The AlphaSights Team
3.0
Feb 18, 2023
Recommend
CEO approval
Business Outlook

Pros

-good and caring management -good co-workers -nice office -great compensation

Cons

-work hours too long (8am - 6PM) - 6pm would be the earliest one can leave often is significantly later, 8 am is a very early start for anyone commuting from outside the city. -tedious and repetitive work -feeling of being watched constantly

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AlphaSights Response
3y
Our clients are top investors and business leaders who rely on us to be responsive and deliver high-quality service, so our working hours are governed by their needs. Our associates are entrusted to own delivery and communicate directly with experts and clients, while our managers ensure associates provide the best client experience and learn quickly on the job. - The AlphaSights Team
4.0
Feb 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Good culture, can be very collaborative and fun if you have a good manager/team

Cons

In office 5 days a week, not always good work/life balance

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AlphaSights Response
3y
We appreciate your review! Employees in New York collaborate in the office Monday through Thursday, with the option to work remotely on Fridays. We encourage you to discuss with your manager if this was not made clear. - The AlphaSights Team
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