AmTrust reviews

3.8

67% would recommend to a friend

(879 total reviews)

Barry D. Zyskind

74% approve of CEO

69% positive business outlook

AmTrust has an employee rating of 3.8 out of 5 stars, based on 879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AmTrust employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

879 reviews
2.0
Oct 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Caseloads are around 130. Which is very manageable. This company is not a tpa so there is no risk manager that has to approve reserve request, surveillance hours or IME scheduling the adjuster handles this. Salaries for the industry are very competitive.

Cons

Ever since amtrust bought tower group and absorbed their management the WC department has been a sinking ship. The computer system is not claims management capable. Freezes, crashes, deletes work, moves excessively slow, documents sent to you via fax never come to you. Most of your day is spent restarting the computer. Reserve are impossible to obtain. Which is the meat of an insurance company. Well this company will only provide reserves if you are facing penalties or need to pay TTD. Which is very odd and worries the department. If you request a sizeable reserve for a large loss the large report you are required to develop for the request is somehow absorbed into an abyss and is never heard from again. Expect this company to shut its doors in the next year or even sooner

2.0
Oct 1, 2015

Good starting place

Recommend
CEO approval
Business Outlook

Pros

Great starting pay for someone with no previous experience at $18/hour as assistance. However, it is not equal across the board-someone I know in a different department with no prior experience was paid $20/hr.

Cons

Raise to adjuster was only 7% and the annual raises was misleading. I was told 3% but it was really only 2.9%. When I questioned it, HR was very defensive. No official bonuses. Training is horrible. You are lucky if you receive four days of training. You are not encouraged to improve practices of the company.

2.0
Sep 29, 2015
Recommend
CEO approval
Business Outlook

Pros

As a new software developer, I learned a great deal from the code of more senior developers. At AmTrust, the training strategy for developers is this: study code from the repositories, and if you have any questions, either Google them or stew over them for a while. It's an effective strategy, if an impersonal one.

Cons

AmTrust's problems stem from the poorly-trained management and no corporate culture. You'll get negative feedback on your performance in the form of tersely worded emails from managers, who don't see the point in face-to-face communication with their team members, and no positive feedback whatsoever. I, for one, had to relay messages between my team lead and another, both of whom had temper issues and refused to speak to each other directly. My team leads and manager were irascible, unapproachable people, and promoted an environment where talking to one another for non-business purposes was discouraged. My team members and I quickly learned that they are averse to so much as being greeted or spoken to in the hallway. While the toxic managerial interactions made working there plenty intolerable, I should also add that AmTrust pays its developers well below the average rate. I know of fellow developers who, after having worked there for years, received no pay raises, despite positive performance evaluations. Further, as a developer, you are corralled into a certain programming specialty without the opportunity to explore other areas of .NET development--either you are a web developer, a database manager, and so forth. They will say you have every opportunity to expand and learn new things, but that is invariably a lie. I found my .NET growth being stunted, since there's only so much new C#/VB syntax to learn on the backend. Do what I did; come to AmTrust for a solid introduction to .NET programming, and then leave.

Viewing 829 - 831 of 879 Reviews

Glassdoor has 1,440 AmTrust reviews submitted anonymously by AmTrust employees. Read employee reviews and ratings on Glassdoor to decide if AmTrust is right for you.