5.0
Jan 15, 2018
Recommend
CEO approval
Business Outlook
Pros
good salary great opportunity to learn very helpful team members friendly managers good work/life balance right amount of flexibility a lot of new challenges
Cons
your metrics depend on customer rating, which does not reflect the quality of your work. Customer are not generally happy when they open a case because it means there is an issue. So most of them don’t give any ratings, and some of them give a bad one because they are angry with the issue they are having and not the quality of your correspondence.