Amazon IT Support Engineer reviews

3.7

64% would recommend to a friend

(298 total reviews)
avatar

Andrew Jassy

63% approve of CEO

69% positive business outlook

IT Support Engineer employees have rated Amazon with 3.7 out of 5 stars, based on 298 company reviews on Glassdoor. This indicates that most IT Support Engineer professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by IT Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

298 reviews
3.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

All depends on your manager and I have a great manager so position is very nice. Incredibly Flexible on time

Cons

Pay is so-so and lay offs are always scary to hear about. There on call is not the best as they force you to have many apps/services on your personal phone and only do a stipend of $50 and when your on call and get paged you only get paid for being on call with no comp time if you are hourly meaning if you get paged in the middle of the night and resolve it in an hour and than you are so tired you come in a few hours later than normal you miss out on that pay being hourly where salary positions a good employer and manager would allow comp time for saving the day outside of your normal hours. My direct manager is great but limited on what they are allowed to do.

Viewing 1 - 3 of 298 Reviews

Glassdoor has 251,962 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.