Amazon reviews

3.5

60% would recommend to a friend

(209,319 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,319 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

209K reviews
1.0
Oct 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Free certification test Free learning options (linux academy, lynda, a cloudguru) AWS account where you can practice anything.

Cons

This job is a glorified call center complete with metrics that make no sense. Customers can rate you from 1-5 based on your interaction and you have to have a 4.69 average rating every month or you did not hit metrics. You do not have actual time to learn on the job all you do is google answers, and essentially do customers who are too lazy to troubleshoot their issues jobs for them. No time to work on projects during your "40 hour work week" because you're too focused on meeting metrics. Not meeting metrics for consecutive months will get you fired. Metrics don't make sense. This position will be a waste of time in your career if you are not going down a support path. If you have come from project work and deliverables thinking that working at AWS you will get a chance to learn the technology in-depth this is the WRONG role.

2.0
May 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Some of the people I worked with are the smartest out there. As a HR Professional you will learn so much and gain many skills. You will be challenged to think, be creative and resolve issues every day. If this place is not for you, at least you will take with you the recognition of working for Amazon and plenty of knowledge along the way.

Cons

There is absolutely no work / life balance. It does not matter if you work for Corporate in Seattle or at a Fulfillment Center. I did see people cry at their desks and I even cried myself due to the stress and non-stop workload that you will face all day, every day of the week. This is specially worse if you work in the night shift as you will get calls during the day while you are asleep or enjoying your time off. Vacation at Amazon means you have to bring your laptop with you and run daily reports. Also, they will call you while you are off and ask you to work remotely. Be ready to work holidays including July 4th and Thanksgiving. The only Holiday that my Fulfillment Center was closed was on Christmas Day. I met plenty of Area Managers who were counting the days until they could resign since they received Sign-In Bonuses or they received Relocation Assistance. This is how Amazon puts handcuffs on you to stay with the company. I only recommend working for Amazon if you are a recent college grad or someone in their 20s with no significant other nor children. If you are a single mother, this is not the place for you since Amazon demands schedule flexibility. One day you may come in at 1pm and leave at 1am, another day you may need to come in at 3pm and leave 2am or come in at 9am after working until midnight the night prior. I only saw my kids on the weekends and even then I would gets calls from Amazon to do some work.

4.0
Mar 13, 2018

Sr. HR Assistant

Recommend
CEO approval
Business Outlook

Pros

HRBP's, and HR Managers tend to be very smart and try to help you grow as much as you can. I've learned a lot more in 3 months here than I did during college. It's a fast-paced environment and most likely different from anything you're used to as a recent college grad. You will be working in a warehouse assisting a diverse background of associates with a very wide range of problems. It can be challenging, but if you're really motivated then it's well worth it. For an entry-level HR job out of college, the compensation is pretty good. $25 an hour (52k a year), plus 10k sign-on bonus, 5k relocation package, and 25k in stock (vested over 4 years). It's also Amazon, so it will look good on your resume and you will learn a lot about a wide variety of HR-related issues. Because your experience with HR is so diverse, not just focused on benefits or recruiting, it will help you transition into a wider variety of roles within Amazon or elsewhere if you choose to leave. The HR ladder is pretty clear within the FC's. It goes from Ops Admins to HRA's, Sr. HRA's, HRBP, Sr. HRBP, HRM, Sr. HRM, and upward. After 18 months as a Sr. HRA, you are interviewed for a possible HRBP/Sr. HRBP role. The possibility of moving up depends on how good you are at your job and business need. Diversity. Amazon is very good about hiring a diverse population of associates and managers/leadership. You'll work with people in all sorts of roles from all walks of life here and that's invaluable. 3 day weekends. Majority of shifts are either Sun-Wed or Wed-Sat.

Cons

Partnering with Ops and Area Managers can be frustrating and difficult at times. Make sure you build a solid relationship with them as early as possible. You will be in constant contact with them. Associates will hit you with all sorts of different questions/problems that no amount of training can really prepare you for. Some problems are as simple as "I can't hit ctrl+alt+delete" and some are very complex and can even take an emotional toll on you (i.e. an associate being run over and killed in the parking lot by another associate). Be prepared for anything. As with many HR positions, the vast majority of employees are women. I don't perceive this as a bad thing, but if you are a straight white male, be prepared to be the only one in your entire team. High attrition. This is to be expected with entry-level associate positions, but very rarely will you find people who have worked there for longer than 2 years, including leadership. Attrition within HR university hires isn't as bad as Area Manager university hires, but it is something to be mindful of. 401k plan is awful. Amazon will only match 2%.

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