Amazon reviews

3.5

60% would recommend to a friend

(209,437 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,437 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

209K reviews
3.0
Jan 5, 2017
Recommend
CEO approval
Business Outlook

Pros

-Best technology platform, second to none, and leading market position, so great addition to resume from working here standpoint. - Cultural values are deeply rooted in everything, so Amazon is certainly doing something right. - You really make history and get to have lot of fun....don't take the negatives below to discourage yourself. Company is growing faster than it's able to evolve itself from attending to the needs of their employee "customers" and many things put into the system to make it work fairly don't seem to work all the time.

Cons

- Many Sr. Managers and Directors have achieved promotions through politics or OLRs held away from where "problems" are anticipated. On the surface, system seems fairs and promotes merit based equality, but managers have figured out ways to get around the system. Your manager controls your destiny, including whether to write a promo doc on you, represent you fairly in the OLRs, use recency bias to accentuate a minor episode vs. looking at you holistically, or even speak highly of you when you apply for internal transfers (yes, awkward that without current manager's positive feedback, you're more or less stuck.). Many managers are ill-trained or have never held or been mentored as "people managers" so are not truly savvy enough to grow their employees. They tend to "game" the system to promote themselves by taking credit for others' work, focusing on "hiring" senior level employees vs. developing junior employees into senior roles (as that's hard due to the HR process), and invest more of their time in empire building (e.g. if you're an L6 manager, you'd progress faster to L7 if you have more L6s reporting to you...so you hire from outside by creating new positions vs. promoting from within). This is one of the biggest concerns many employees have (and many leave due to this) that it's easier to come in at a higher level with a fancy resume (e.g. VP tile at a 10-person startup can come into a level higher than someone operating already at that level without title) and successfully navigating 1-day of 5-6 45-min interviews. And managers can set up the loop to their advantage by picking the bar raiser they align with, or picking the people for the loop who they know would favor hiring that employee, etc. However, an employee with credible tenure and documented success wouldn't even be allowed to apply (managers actually select who can apply) be hired into a higher position by design. Which explains the "Hire and Develop" the best value, and not "Develop and Hire" the best. It's very common to see people getting promoted who are in close proximity to HQ or senior leaders. - You rarely see HR business partners anywhere; you'd be lucky if you even know you HR BP's name after 4 yrs! They exist mostly to further the interest of managers it seems. -

2.0
Jun 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Cool tech -- Cloud was *the* new hotness while I was there. Logo looks nice on resume

Cons

Zero career growth (managers were open about no promotion track past X level) Terrible management structures (Mangers just ran interference to keep you from bothering Director/VPs) Culture is as bad as you've heard -- all the way to the top Low margins everywhere includes the employees Very low Equity vs Competition Long-timers suffer from stockholm syndrome

2.0
Mar 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Pay at Amazon is great. I have worked with several customer service teams and their customer service model is by far the greatest model I have ever supported.

Cons

I was with Amazon 3 years. Amazon is loyal to their customers and down right disrespectful to their employees. After 9 months on my team, I knew Amazon wasn't for me. My first year with Amazon was pure chaos. I was there almost 4 years and my team had a re-org at least 4 times. I had four managers within the 3years I was with Amazon. I counted 18 people who were hired when I was hired and left within the first 2 years. I have read other reviews about Amazon and they are spot on. I am one of the many that was places on a PIP because my manager had to pick someone. I was never informed that my performance was below par nor was I informed that my performance was being going to be evaluated against my peers. The metrics used to evaluate my performance were never presented to me, nor was I aware of what elements of my daily work, project work, and goals counted towards my overall performance. Although I was apart of a team I was basically an individual contributor and supported my programs alone. No level of expectations were ever set, I had no clue what to expect from my end of the year review. I achieved all of the requirements of my PIP and survived another year. Then after 6 months my new manager put me on a PIP again because they were concerned that I was not behaving like a level 5 employee. I left Amazon before I even found another job, it was that bad for me. I rather deal with no benefits (which weren't that great any way) than deal with scrutiny I dealt with. I worked hard to get to the salary I was receiving at Amazon but it just wasn't worth it. When I was struggling with my relationship with my manager I went to HR to seek advice. The SR. HR rep said, well since your on a PIP my only recommendation is to seek employment outside of Amazon. Ones success at Amazon is based upon who their manager. It is a popularity contest and if you don't play the game right, you lose.

Viewing 133 - 135 of 209,437 Reviews

Glassdoor has 250,863 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.