Amazon Customer Success Manager reviews

3.5

39% would recommend to a friend

(92 total reviews)
avatar

Andrew Jassy

23% approve of CEO

69% positive business outlook

Manager, Customer Success employees have rated Amazon with 3.5 out of 5 stars, based on 92 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

92 reviews
1.0
Mar 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Maaaybe someone looks at your resume in the future and is impressed you worked at Amazon. Maybe.

Cons

Worse pay than any other big tech company. Worse pay than most small companies. A history of firing people right before their bonuses/stocks pay out. 5 days a week in office Hardly any PTO, sick days, or other benefits (like, 2 weeks PTO the first year, only 6 holidays, and 5 sick days.

4.0
Feb 17, 2025

excellent

Recommend
CEO approval
Business Outlook

Pros

excellent working atmosphere and colleagues

Cons

onsite,long distance from home,so tough

3.0
Nov 24, 2024

CSM L5

Recommend
CEO approval
Business Outlook

Pros

Some of the people, very few though.

Cons

They will stymie your growth opportunity even if you are a recognized top performer.

Viewing 16 - 18 of 92 Reviews

Glassdoor has 251,997 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.