Amazon reviews

3.5

60% would recommend to a friend

(209,508 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,508 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

210K reviews
2.0
Feb 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay is better than games industry standard. Central location downtown is vibrant and accessible via transit. The buildings and facilities are generally pretty nice.

Cons

Not a creative place to work. I’ve seen senior leadership drive multiple promising projects into the ground. Recent layoffs of full-time art staff and new focus on outsourcing art shows that the organization does not care to develop artists, or create artistically interesting projects. The content tools are infuriating. Features we depend on are broken and deprecated before adequate replacements are developed. Tools QA and UI is not good. However, recently the tools team has become more responsive. There was a lot of potential here when I started. I was excited about my job and the possibilities of what we could do. Over the last few years, I haven’t seen much positive come out of this org, and good people are leaving.

1.0
Nov 30, 2016
Recommend
CEO approval
Business Outlook

Pros

- lots of smart people on SD1-SD2 levels - great tech infrastructure and automation

Cons

Company ideology is broken. - Every year all employees will have to pass "Amazon leadership principles" training where they will be told slogans like "Leaders Are Right—A Lot" or "Be Vocally Self-Critical" and so on, this all is BS. The truth is that the only principle which works at Amazon is "I'm the boss, that's why I'm right", so be prepared that at the end of the year you'll go on PIP if you would dare to challenge any management decision, either if it is technical or not. Actually that is what happened to me, I've discovered that design of one of the company corner stone projects has flaws, so I've made small research and proposed better and more elegant solution, but since original project design was "reviewed" and "approved" by the management months ago my proposal was completely ignored despite the facts that current design won't support all of the use cases. Apparently management didn't want to follow it's own company principles, nobody wanted to go and say "yes, there is a better way", instead my direct manager placed me on PIP and his decision was supported by his manager too. If you are smart, you don't punish somebody who is pointing your technical mistakes or provides better solution, but it is not the case with management at Amazon and there is no solution to this autocracy, I've contacted org principals on this issue but they all were reluctant to say anything against approved design. And than I've realized, management doesn't care about the company and nobody would ever admit any mistakes, so I left. - poor/seniority promotion. You could be the smartest person in the room, or a topmost performer in a team, but if there is somebody with the same level who joined the company before you he will be promoted first. Same applies to SD2->SD3 promotion across the teams in the same org. In general SD2->SD3 promotion is almost impossible at Amazon, after almost four years there I've never seeing anybody promoted to SD3, on the other hand company tend to hire SD3's from some no-name companies but with a right years of experience (for SD3 it is close or over 15). BTW, don't even ask about SD2->SDM1 move, although those are the same level (5) positions, company would rather hire somebody from outside. - poor benefits. Only 6 weeks paternity leave, poor 401K match. - no performance bonuses. Amazon annual base salary increase is within 2%, which doesn't even match inflation and if you think that if you were a top performer for a given year than you will be promoted to the next level, you won't, see promotion cons above. - poor bonuses program. No reasons to stay there for fifth year, you'll get less stocks compare to your first four years, stock price goes up and company thinks that after four years in service you should still get your level average salary. - annual review. You have to ask for a feedback from at least a five people you contacted during the year, be careful, if you wrote many core reviews for somebody and that person doesn't accept critics very well he could ruin your promotion. Same applies even more to your manager, there is under-qualified managers at Amazon. Company tend to hire from outside rather than promoting their own employees, which often leads to a situation where manager knows less about current state and yet insists on his own design view.

1.0
Nov 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Smart co-workers. Having Amazon on your resume can enhance your career opportunities.

Cons

From engineer to senior managers, even PM, none of them care much about UI/UX, quoting from the management "I don't care about how the product will look like, just make it work first, we can worry about UI later", speaking of "working backward" that company often encourage, in Amazon way is to write a 10+ page of design document, spend 10 hours of reviewing it, rewrite your document several times because your manager doesn't like the introduction paragraph, then later at some point someone says "The navigation flow is not clear to me". The attrition rate is ridiculous, the people who did the welcome lunch for you most probably won't be the same ones doing the farewell lunch, 50% of people leave within the first year, 80% within the second, from my experience I'd say it's more than that. Instead of real engineering work, if you prefer to spend most of your time writing emails, doing operational work and playing corporate games to get the promotion then Amazon is probably for you. Oh, and good luck to stick with the same manager that can vouch for your promotion, either you changed the team or they change the manager for you.

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