Amazon Support Engineer II reviews

3.8

79% would recommend to a friend

(137 total reviews)
avatar

Andrew Jassy

70% approve of CEO

63% positive business outlook

Support Engineer II employees have rated Amazon with 3.8 out of 5 stars, based on 137 company reviews on Glassdoor. This indicates that most Support Engineer II professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Support Engineer II professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

137 reviews
4.0
Apr 11, 2026
Recommend
CEO approval
Business Outlook

Pros

- Freedom to create/do/develop better solutions - Helpful managers and sister teams - Decent benefits - healthcare, transportation/parking discounts/refunds, discounted local sports events (Kraken), 401k (4%).

Cons

- Overworked, understaffed - Crazy late hours, no OT for salary - On-call

3.0
Jan 28, 2026

It's fine I guess...

Recommend
CEO approval
Business Outlook

Pros

Company is wide-spread allowing for growth if you're willing to take it.

Cons

Company is wide-spread so others are often willing to throw you under the bus to make themselves look better.

Viewing 4 - 6 of 137 Reviews

Glassdoor has 251,590 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.