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America First Credit Union

Engaged Employer

America First Credit Union reviews

3.7

71% would recommend to a friend

(535 total reviews)

Thayne Shaffer

83% approve of CEO

65% positive business outlook

America First Credit Union has an employee rating of 3.7 out of 5 stars, based on 535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The America First Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

535 reviews
1.0
Dec 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Great at justifying going back on promises Great if you loved doing menial busy work in high school

Cons

A career path that gets longer every time you meet with management. At the interview you're moving up within 6 months, but once you're working it's 2-3years. You're "allowed" to read during down time but only from an approved reading list No cohesion, training varied based on who I was talking to, but everyone was my "superior" Management would read my questions and then leave for the day, so I'd have to wait days for answers Honestly no idea how they're sitting at almost 4 stars, worst employer I've even had, and I worked in student loans

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America First Credit Union Response
3y
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve. We take all feedback seriously, and we want to assure you that we have procedures and standards in place to ensure all our employees have a positive experience.
3.0
Aug 25, 2022
Recommend
CEO approval
Business Outlook

Pros

They have decent incentives for working for them, discounts at various places and the people are pretty nice usually

Cons

Management seems disconnected from employees. They don’t seem to know what’s going on at the base level and when they do they don’t seem to care. Pay could be better for a $12 billion asset credit Union.

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America First Credit Union Response
3y
Thank you for sharing your feedback, both positive and constructive. Our focus is to continually improve our practices. We take all feedback seriously, and we want to assure you that we have procedures and standards in place to ensure all our employees have a positive experience.
1.0
Aug 10, 2022
Recommend
CEO approval
Business Outlook

Pros

I am really forced to TRY to find anything positive to say about this work environment. Which, in itself should speak volumes. The PTO and sick leave were pretty good. That's about it. My best days working here were the days I used my leave and didn't have to be there.

Cons

Compensation: anyone you talk to will be making different amounts of money hourly. some people had been there less time than I had but they were employed at a much higher starting wage than I was making after six months to a year. They ALSO would directly tell us not to discuss our wages amongst each other and would punish those who did. Which is incredibly illegal. Under the National Labor Relations Act, employees have the right to communicate with other employees at their workplace about their wages. Facilities: being a billion-dollar company you would expect comfortable facilities and accommodations, but you would be very mistaken. The facilities are drab, dreary, and prison-like. The tellers in the branches get beautiful spacious, bright, and airy facilities, but those that work behind the scenes in the other offices are not afforded the same prestige. Policies: their policy for dress code is excessive, sexist, and transphobic. Specific dress codes for 'male' OR 'female'. I am pulling this DIRECTLY from the handbook they provided at orientation. and I quote " Facial jewelry is limited to the ears and nose only - Only women may wear earrings. Gauged ears are not acceptable" "Tattoos MUST be covered and not visible - professionalism is the goal" "Women's clothing must be modest not tight or too revealing, necklines should not be 'low cut' exposing cleavage of any kind" Policies like these show just how dated and backward this company is. Nothing about these policies is inviting to anyone that isn't LDS. If you wanted to maintain a workforce, and not a proverbial revolving door of employees, you would have policies that reflect that. Your policies would be inviting and accepting of all. But they're not. Nothing about my time at this company was pleasant. I would come home at the end of my shifts and cry in my car because I was so miserable, management didn't care, and my coworkers didn't care. Every shift was spent waiting for the time I could go home.

avatar
America First Credit Union Response
3y
Thank you for sharing your feedback. Our focus is to continually improve our practices. We take all feedback seriously, and we want to assure you that we have procedures and standards in place to ensure all our employees have a positive experience.
Viewing 28 - 30 of 535 Reviews

Glassdoor has 537 America First Credit Union reviews submitted anonymously by America First Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if America First Credit Union is right for you.