The starting pay is way too low. They say their pay is "competitive" and they care about providing for their employees needs and their families. Well, if that's true, increase their pay! If the majority of reviews say that the pay is too low, you should recognize it is a real issue and needs to be addressed. As a teller you are extremely undervalued. Your responsibilities are complex. They range from something as simple as a deposit, to dealing with fraudulent activity on accounts, which can be very stressful. There isn't enough support or training once you get out into the branches. In your first week of training they teach you that you will always have a supervisor or someone behind the teller line with you if you have questions or need help, but that is just flat out not true. When one teller started at my branch she was left completely on her own on her second day and barely even knew how to do a deposit. This put the responsibility onto the other tellers to help her since no one else could. The branches are always always always understaffed. This is partially because people keep quitting. When the branches need extra coverage for tellers, it is never provided. The whole time I worked there we never once received coverage for a teller, and rarely were able to get a loan officer to cover. The turnover was ridiculously high and we pretty much had a brand new staff by the time I left. The level increases also take a ridiculously long time to be processed and approved even after completing all of the trainings and tests. It takes months and months. The main complaint received from members is that we didn't have enough tellers, and yet we were unable to ever get teller coverage or hire more tellers.
It genuinely seems like those who are in charge of setting wages and approving more branch staff are very out of touch with the actual needs of their branches and their employees. Very disappointing.