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America First Credit Union

Engaged Employer

America First Credit Union reviews

3.7

71% would recommend to a friend

(535 total reviews)

Thayne Shaffer

83% approve of CEO

65% positive business outlook

America First Credit Union has an employee rating of 3.7 out of 5 stars, based on 535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The America First Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

535 reviews
2.0
Jan 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Contractors are treated like employees (but without PTO, paid holidays, and benefits). Most days they try to appear willing to be who they say they want to be.

Cons

They know how to find talented people but underutilize their skills. The culture weakness due to an obvious blindness to active posturing by some decision makers. There are many discussions about organization improvement but ultimately this org lacks the knowledge and lack the knowledge (or power maybe?) of the actual ability to execute it. A lot of the energy seems only conceptual. The good news is they have the energy and resources to do things well if they can figure out how to redirect their energy on actually improving processes instead of creating the powerless appearance of progress. Instead they are overly focused on doing just enough to avoid getting hit with another audit failure. When people "leave" it seems to cause some feelings of insecurity among management so be careful when you look for better cultures/opportunities that you make them feel secure about the reasons you are leaving. Perhaps using the "it's me not you" cliche (or they will vilify you to feel better about their lack of effectiveness where it matters).

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America First Credit Union Response
4mo
Thank you for leaving a review. We value your feedback and will you use this to improve our practices moving forward. We wish you luck in the future!
3.0
Sep 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Work and Life Balance is valued

Cons

Employees are underpaid, no transparency about pay levels and career paths.

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America First Credit Union Response
8mo
Thank you for your feedback. America First is consistently evaluating compensation in the marketplace to ensure competitive pay for our employees.
5.0
May 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Quality company that takes care of employees and provide opportunities for advancement

Cons

Starting pay for most positions are too low for a livable wage

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America First Credit Union Response
1y
Thank you for your feedback! We are consistently evaluating compensation in the marketplace to ensure competitive pay for our employees. In addition to competitive pay, we also offer a competitive benefits package to further support our employees’ and their families.
Viewing 16 - 18 of 535 Reviews

Glassdoor has 537 America First Credit Union reviews submitted anonymously by America First Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if America First Credit Union is right for you.