American Airlines reviews

3.6

63% would recommend to a friend

(8,798 total reviews)
avatar

Robert Isom

39% approve of CEO

48% positive business outlook

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews
4.0
Apr 30, 2019

My Dream Job

Recommend
CEO approval
Business Outlook

Pros

Travel is number one, the lifelong friendships from training class and the random crew members that I get to fly with are wonderful. The passengers for the most part at least for me have been great. It's rewarding when you can make them comfortable at 35,000 ft. They show their appreciation and their thanks as they exit the aircraft. Some even leave goodies such as chocolates!

Cons

Commuting is sometimes an issue. During certain times it's very hard to get on a flight to report to work. The long hours and living out of your suitcase for days on end can be challenging. It's a lifestyle and you have to get used to it. Training isn't long enough. There needs to be more hands on before going onto a real aircraft.

1.0
Mar 16, 2019

Horrible Horrible Horrible

Recommend
CEO approval
Business Outlook

Pros

The people I work with, and the ability to travel.

Cons

I have been a flight attendant for over 30 years, I was originally hired by Piedmont Airlines, which merged with USAir which became US Airways which merged with American Airlines in 2015. In all my years flying I never would have thought that AA was so badly run. I am preparing for our next bankruptcy. In particular management is awful to the flight attendant group. They care nothing about the health and welfare of their frontline employees. They have recently imposed a sick policy on the flight attendants where every time you call in sick you get a point, once you rack up 10 points you are terminated. It is interesting that as a flight attendant you are directly in contact with sick people, body fluids, recirculating air in the aircraft etc. yet we have the harshest attendance policy of all groups. The pilot group has no sick policy whatsoever, they call in sick and it is no problem. I could go on and on. I love being a flight attendant, however, I HATE THIS COMPANY.

Viewing 28 - 30 of 8,798 Reviews

Glassdoor has 9,924 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.