American Airlines reviews

3.6

63% would recommend to a friend

(8,800 total reviews)
avatar

Robert Isom

39% approve of CEO

48% positive business outlook

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews
2.0
Jul 16, 2015
Recommend
CEO approval
Business Outlook

Pros

The obvious : You get paid to travel around the world, and domestic flights are free in your off days. International is cheap. You get to leave work at work. If you have an awful crew, you may never see them again. It's the most flexible job in the world. Tons of free time.

Cons

The pay is abysmal. It's exhausting to fly enough to make decent money. Unless you just LOVE the job and HATE having days off, expect $20000 or less your first year. Things are constantly getting worse at this company. Pay isn't what it used to be. Crews aren't as fun as you expect them to be. 75%+ of the workforce gets to a hotel and locks the door and you won't see them until it's time to go. Layovers are not always in fun areas, and the locations are getting worse by the month. Layovers are shorter than you expect. Being on reserve will make you want to quit. You need to know your contract backwards and forwards otherwise they can and will abuse you. They treat you special in the interview and training, but once you're on the line, you're just a number to them. Sleeping is hard. Passengers will make you a meaner person. Co workers will make you a complainer.

2.0
Jul 7, 2015
Recommend
CEO approval
Business Outlook

Pros

The best part about working here are the flight benefits. If you are willing to move around, you can move up fairly quickly in the company.

Cons

Local Management is very inconsistent. You constantly find yourself defending your actions because the management team always points the finger.

1.0
Aug 14, 2008
Recommend
CEO approval
Business Outlook

Pros

I live in Texas and it's close to where I live. Travel benefits sound good however unless you want to travel to Waco on Tuesday, it's tough to get anywhere. On occasion, you do luck out.

Cons

Losing money for years. CIO is a complete ass and therefore in a technology track it's tough to overlook how horrible your leadership is. Kill the messenger mentality, no innovation, fear and intimidation are how IT is run. Directors are not held accountable for gross incompetence. Endless freebies abound for VPs yet employees can't sit in a chair that's not broken. Most directors don't even know the names of their employees much less take an interest in development.

Viewing 40 - 42 of 8,800 Reviews

Glassdoor has 9,926 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.