American Airlines reviews

3.6

63% would recommend to a friend

(8,797 total reviews)
avatar

Robert Isom

39% approve of CEO

48% positive business outlook

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,797 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews
2.0
Jul 10, 2008
Recommend
CEO approval
Business Outlook

Pros

Flight privledges - and "true" airline employees with years of experience and jet fuel in their blood

Cons

Unequal treatment of employees with airline experience vs. new MBA recruits from "Good schools". I completed my MBA during my employment with AA (4.0) and was never given a salary adjustment to bring me close to the $78K+ they give the MBA recruits with no airline experience - much less work experience other than internships. We are expected to "train" these MBAs and watch them get automatic promotions the first couple years at AA

4.0
Jul 6, 2008
Recommend
CEO approval
Business Outlook

Pros

Fun projects, of large magnitude, that have a large influence on product.

Cons

Airline business is tough. Low margins. Frequent periods of financial loss. Promotions are tough- once into the middle management ranks, promotions can only happen when someone dies or leaves a position.

3.0
Jun 30, 2008
Recommend
CEO approval
Business Outlook

Pros

I like the fact that we are the largest airline in the world with good routes. Our benefits are decent. For the most part I enjoy my position and many of our passengers. Many managers are fair. We have a great PR division. Our in house stories make me want to believe in American.

Cons

Our pay starts not when we sign in, but when the aircraft's brakes are released (an hour after we report for duty). In addition lateness's are penalized even though we are not receiving a salary. -Lack of cohesiveness between work groups revolving in and around the Flight Service area. Many employees believe it's because our company is so large. My belief is this attitude is simply not fostered by management. -It's a seniority driven system. Requests for days off are rarely, if ever, granted to junior Flight Attendants. -Three months out of the year I am on call. This status can reduce my salary by at a minimum of $1,000. -With the addition of seats on our aircraft, Flight attendants are cramped on planes without adequate crew rest areas(specifically MD-80s). -Work groups took pay and benefit cuts shortly after 9/11. We are still at those reductions. -Morale is low. Due to cuts, employees are expected to perform additional tasks at the same salaries.

Viewing 8785 - 8787 of 8,797 Reviews

Glassdoor has 9,923 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.