American Airlines reviews

3.6

63% would recommend to a friend

(8,800 total reviews)
avatar

Robert Isom

39% approve of CEO

48% positive business outlook

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews
4.0
Apr 21, 2010

Good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a good place to work and the benefits are great! Most employees still show their pride at work. It is such a complex business, but the oportunities to see all of the different areas of the company are there - folks just need to take advantage of that.

Cons

This is a volitile industry and sometimes the folks crunching the numbers don't realize what they do to the "frontline" guys and gals. Passengers also don't realize that the person that they are facing when they are upset isn't necessarily the person responsible for their problems.

4.0
Apr 18, 2010
Recommend
CEO approval
Business Outlook

Pros

The flight benefits, the chance to swap shift/days, the respect and the colleagues! The training is very sufficient.

Cons

It can be a challenge to get promoted, it definitely takes some time. If you have a brain like a sponge then you will be successful during training the first few weeks.

2.0
Apr 14, 2010
Recommend
CEO approval
Business Outlook

Pros

American is a very large company with many job site locations in the US, Asia, Europe and South America. Transferring between locations can make job flexibility very attractive. There are many different job categories in the company anything from building maintenance to legal.

Cons

Way too many middle managers always trying to justify their jobs. Management pretends to ask for your opinion and there's never follow though. Management is always crying poor mouth to the employees to get "give backs" and always finds the money to give themselves very generous bonuses.

Viewing 8788 - 8790 of 8,800 Reviews

Glassdoor has 9,926 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.