American Airlines reviews

3.6

63% would recommend to a friend

(8,800 total reviews)
avatar

Robert Isom

39% approve of CEO

48% positive business outlook

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews
5.0
Mar 1, 2019
Recommend
CEO approval
Business Outlook

Pros

The other flight attendants are friends as well as team members. The layovers are often fun times to relate to the people you work with outside the work atmosphere on a beach, or in a bar:)

Cons

You are away from home a fair bit, and it is not a nine to five job. Actually it's less a job than a lifestyle!

1.0
Aug 3, 2018
Recommend
CEO approval
Business Outlook

Pros

You get to travel (on open flights)

Cons

1) The promotions are 100% political. 2) The pay is terrible. 3) American will protect its investment in its MBA employees (they get paid double) by promoting them to management level over people who are much more qualified. This leads to incompetent management. 4) Management is not aboveboard with employees at lower levels. Managers and above will talk positively/poorly about an employee and never tell the employee where he or she stands. 5) Vacation time is very limited. 6) It is more difficult to move between departments within American than they will tell you.

3.0
Apr 7, 2018

Flight Attendant

Recommend
CEO approval
Business Outlook

Pros

The only and biggest pro, flight benefits. It’s really not a secret these are awesome and pretty much the only reason to do this job. If you are a pilot or flight attendant you are union, pro or con I guess based on your opinion of things but I thought, while yes APFA has problems, union reps are knowledgeable about work rules, bidding etc. and if they answer the phone can help you out in a bind

Cons

Toxic work culture, longtime employees hate management, horrible work rules that you would think wouldn’t be allowed in any civilized country, toxic uniforms, long hours were you can’t get off the plane to even eat, you will work holiday (Christmas, thanksgiving, New Years, Easter) measly 75$ holiday pay on Christmas, you will work weekends. You will sit reserve and get called in the middle of the night while the trip sat in open time since 3 pm because they don’t care about your sleep schedule. In training they will tell you “You get paid to fly to PARIS!!!!! and eat crossiants and go to the louvre!!!!” Reality you can’t hold Paris till you are 30 years, have fun in McAllen, Texas getting bed bugs and San Pedro Sula murder capital of the world

Viewing 91 - 93 of 8,800 Reviews

Glassdoor has 9,926 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.