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      American Airlines

      Engaged Employer

      American Airlines reviews

      3.6

      63% would recommend to a friend

      (8,800 total reviews)
      avatar

      Robert Isom

      39% approve of CEO

      48% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.4

      Work/Life balance

      3.4

      Career opportunities

      3.3

      Culture & values

      2.8

      Senior management

      American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      5.0
      Apr 13, 2016

      Supervisor, Reservations

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved working at AA - the people who worked there for many years and love the airline. Even those who have left still love AA. The family atmosphere is great.

      Cons

      No real cons, except that wish I was still there!

      5.0
      Nov 20, 2015

      Dream Job with a few small hiccups

      Commodity manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      American offers a competitive salary with excellent benefits (free non-rev (standby) unlimited flying in coach, confirmed tickets at 20% discount of the stated fare, superb and comprehensive health insurance, reasonable vacation time, 5.5% 401k match after 1 year) There isnt a glass ceiling. You can move in the department or across departments and there is room for advancement (based on merit). American leadership is solid, I really believe we have a competent and caring executive team ( as well as other lower level management) that is legitimately interested to hear about its employees interests and concerns. A considerable amount of transparency. American also payed my relocation expenses (professional moving company) when I moved and gave me a (taxable) moving/house hunting stipend of about $1300. American (at least in our department, though I would say in most others as well) gives plenty of opportunity for work life balance.

      Cons

      Poor IT infrastructure: the internet is slow, you have to provide your own monitors at work (as well as any decent mice or keyboards) Conference rooms and other common spaces are rather inadequate. Per diem is $30/day or actual expenses when traveling for work Unpaid vacation is not an option The cafeteria food is OK but certainly not budget conscious with limited (and slowly improving) variety, No free snacks and the break rooms are minimal and antiquated (expected to change when a new headquarters is built) No on-site gym or shower facilities

      1.0
      Nov 1, 2015

      Choose your airline wisely

      Flight attendant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working for an airline in general can be an exciting career. Things started out this way but the consequences of the merger have made this airline almost unbearable. The pros should be and can be there but right now they are not.

      Cons

      Hard to travel with no seats available on flights and little to no flexibility with schedules due to company enforced changes. The travel benefit was the only reason to accept such a low paying job. Morale is lower than I could have ever imagined.

      Viewing 100 - 102 of 8,800 Reviews
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      Glassdoor has 9,926 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.