Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"They let you work from home which is great" ((in 25 reviews)); "The pay is good and there is opportunity for overtime if you want it." ((in 20 reviews)); "The benefits are good." ((in 8 reviews)); "Good people at the entry and mid" ((in 6 reviews)); "home balance, Friendly coworkers" ((in 4 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 9 reviews)); "Training was completely different from actually taking phone calls." ((in 7 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership is always looking to cut costs, often at the expense of employees." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews

1.0

Mar 1, 2024

Bad Company

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Work from home at the time

Cons

Toxic environment. Clients are rude, the management tries to scare you to work harder. Too much stress for what they pay. They only pick their favorites to be promoted, merit doesn't matter.

American Auto Shield Response

2y

Thank you for sharing your feedback. We are sorry to hear about your recent experiences. We take every comment seriously to make internal changes to improve. It is feedback like yours that helps us to improve the employee experience. We appreciate your honesty and are thankful for the time you have taken to leave this review. We would also encourage you to utilize our open door policy and start a dialogue with your team lead, manager, or HR. Thank you, again, for your contributions to our organization.

1.0

Feb 27, 2024

Toxic work environment

Technical claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Good pay and pto, benifits

Cons

Poor management, unrealistic goals for bonuses, they don’t like to keep employees around very long, they like turnover.

American Auto Shield Response

2y

Thank you for sharing your feedback. We are sorry to hear about your recent experiences. We take every comment seriously to make internal changes to improve. It is feedback like yours that helps us to improve the employee experience. We appreciate your honesty and are thankful for the time you have taken to leave this review. We would also encourage you to utilize our open door policy and start a dialogue with your team lead, manager, or HR. Thank you, again, for your contributions to our organization.

1.0

Feb 14, 2024

Worst place I've worked at in over 20 years

Software engineer

Recommend

CEO approval

Business Outlook

Pros

I mean the salary was fine.

Cons

- The company is 10 years behind on the technology front. I seriously reconsidered my decision to join when I saw the equipment they were providing me. - Work life balance is absolute garbage. AAS does not believe in time away from work. You won't even start accumulating PTO time until after 3 months. People coming back from vacation were treated poorly by management. They were made to feel like they had done something wrong. - I tested positive with Covid and was expected to continue work as usual. I was explicitly told that I was not allowed to die until my project was complete. -If they hire you to work remotely you need to be aware that if you are within 50 miles of the office you will be expected to start coming in. They will not be upfront in their communications about this. - Let's be honest, they essentially sell extended warranties for vehicles. The company matches the reputation of this type of position. You will not feel any sense achievement or feel like you are making a difference working for this company. - Several members of the management team are seriously incompetent. The manager of the Salesforce team is incapable of holding a technical conversation. He asked us to be dishonest on an employee survey to make the company look better.

American Auto Shield Response

2y

Thank you for sharing your feedback. We are sorry to hear about your recent experiences. We take every comment seriously to make internal changes to improve. It is feedback like yours that helps us to improve the employee experience. We appreciate your honesty and are thankful for the time you have taken to leave this review. We would also encourage you to utilize our open door policy and start a dialogue with your team lead, manager, or HR. Thank you, again, for your contributions to our organization.

Viewing 46 - 48 of 176 Reviews

Jobs at American Auto Shield

CO Onsite; Automotive Warranty Claims Adjuster

MO Onsite; Automotive Warranty Claims Adjuster