Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"work from home flexible and understanding management is great" ((in 23 reviews)); "The pay is good and there is opportunity for overtime if you want it." ((in 22 reviews)); "Good people at the entry and mid" ((in 8 reviews)); "The benefits are good." ((in 7 reviews)); "Remote work Quarterly Bonuses Laid back at times Overtime during busy season ( typically from April to September)" ((in 5 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 9 reviews)); "their training then going to actually taking calls was completely different." ((in 6 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership has no accountability at all." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (176 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews

5.0

Feb 3, 2023

Best Job Culture I've ever been involved in.

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

Diversity Growth Potential Incentives for work ethic Collaborative environment Academic approach to learning

Cons

Dealing with some escalated callers.

American Auto Shield Response

3y

Thank you for your review! We strive to provide an inclusive and collaborative work environment for our employees. We appreciate your feedback and thank you for being a part of the AAS team.

5.0

Jan 27, 2023

Employee Oriented Company

Employee engagement assistant

Recommend

CEO approval

Business Outlook

Pros

American Auto Shield goes to great lengths to make people feel part of a team, despite the fact that we've grown to over 750 employees. There's a great deal of positive feedback, as well as incentives to participate. It's also a very inclusive company, with an ethnically diverse group of employees.

Cons

Since I started with the company, it's grown 15 times over. I miss the days when I knew all the employees, but anyone who joins the company now, knowing it's a large company, wouldn't be bothered by this.

American Auto Shield Response

3y

Thank you for the great review. We appreciate this feedback. We are so happy to hear about your positive experience with us. Thank you for all you do!

2.0

Jan 26, 2023

I probably wouldn't

Team lead

Recommend

CEO approval

Business Outlook

Pros

work schedule, remote work, decent co workers

Cons

company seems to be in a downward slide since changing ceo's. They state they are trying to increase profits without increasing costs, what they really mean is that if you are below a corporate level, you are going to do more work with no over time, and then get even more work thrown at you. This was a great place to work a year ago, now it is a stressful mess that makes me wonder why I shouldn't go back to the dealer world.

American Auto Shield Response

3y

Thank you for your review. We are sorry to hear about your recent experiences. It is feedback like yours that helps us to improve the employee experience. We will share your suggested areas of opportunity and advice with management.

Viewing 85 - 87 of 176 Reviews

Jobs at American Auto Shield

MO Onsite; Automotive Warranty Claims Adjuster

CO Onsite; Automotive Warranty Claims Adjuster