employer cover photo
employer logo
employer logo

American Auto Shield

Engaged Employer

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews
5.0
Jan 20, 2023

Awesome Company

Recommend
CEO approval
Business Outlook

Pros

American Auto Shield is a employee focused employer. Open Communication between departments Open Door Policies throughout the company. Always looking how to improve themselves.

Cons

Clear instruction on Benefit coverage and more assistance in the sign up process.

avatar
American Auto Shield Response
3y
Thank you for the great review. We appreciate this feedback. We are so happy to hear about your positive experience with us. We will share your suggested areas of opportunity and advice with management.
1.0
Jan 3, 2023
Recommend
CEO approval
Business Outlook

Pros

MY TL is the only pro!!

Cons

Was an CSR FOR 5 months then i Applied and Was offered a TL position then was called after work hours later that all positions that was offered are being rescinded due to numbers of staff with not enough work. . Was advised by upper management that he Would get me a pay increase and look at changing my position to a “ TL support position” until the actually TL position was available for hire again once numbers sped up. Never heard anything, then i was randomly laid off. Not sure why someone that had passing QAs for months then was going to be promoted to TL was laid off. Still don’t understand! They offered VTO for over a month and still Laid off. Was pulled in a teams meeting and never got a great explanation as to why and how they chose who was getting laid off.Upper management showed no concern when she told us, literally said it was our last day and removed herself from the meeting. Did not allow Us to ask questions, advised us to reach out to someone else in email, and that person doesn’t respond to any emails.

avatar
American Auto Shield Response
3y
Thank you for your feedback. The feedback we receive is used to evaluate opportunities for improvement. We are sorry to hear that we missed the mark regarding your employee experience. We appreciate your review. We wish you the best in your future.
2.0
Dec 31, 2022

50/50

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They are opportunities to grow within the company Good Benefits

Cons

High level of Micromanagement. Loosed Training High Employee Turnover(except you love a company where co-workers don't stay for long)

avatar
American Auto Shield Response
3y
Thank you for this helpful feedback and for recognizing the work we have put in to improve benefits and provide career pathways for our employees. Additionally, we thank you for your feedback regarding areas of opportunity. We do not take this feedback lightly. We are sorry to hear we are not meeting your job expectations, and we encourage you to share your thoughts and ideas with your supervisor.
Viewing 88 - 90 of 176 Reviews

Glassdoor has 177 American Auto Shield reviews submitted anonymously by American Auto Shield employees. Read employee reviews and ratings on Glassdoor to decide if American Auto Shield is right for you.