Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"work from home flexible and understanding management is great" ((in 23 reviews)); "The pay is good and there is opportunity for overtime if you want it." ((in 22 reviews)); "Good people at the entry and mid" ((in 8 reviews)); "The benefits are good." ((in 7 reviews)); "Remote work Quarterly Bonuses Laid back at times Overtime during busy season ( typically from April to September)" ((in 5 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 9 reviews)); "their training then going to actually taking calls was completely different." ((in 6 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership has no accountability at all." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews

1.0

Dec 30, 2022

Customer service and Adjusters be aware see other reviews.

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Full remote is a plus Some friendly co-workers Schedule Pay ok but depends on benefits elected. If looking for temporary job

Cons

-Health benefits little to no contribution for dependents. -Overstaff and ask employees to take voluntary time off to help with turn over rate. -Incomplete, inefficient claims management system have to use 2 systems almost a year now. -Over complicated claims adjudication process. Procedures written not taking into account time management affecting metrics on over repetitive processes. -Be willing to work on breaks or off hours to stay on track of metrics. -Management changed work procedure to get work load done on a broken claims system so you have to cheat the system or work off hours, if not you will eventually get a written up to eventual terminate plan. -Upper Management is reactive not proactive and not accountable, with the blame rolls down hill mentality. -Waiting to get terminated for not cheating procedures or not following procedures and not working off hours to keep up with workload. -Currently adjusters set up to fail metrics depending on work ethics. -I have been personally advised it is impossible to keep up with workload unless procedures are (not) followed and have to make the decision to do what I have to do or option to leave the company. -Mass hire and then 6 months later mass layoff right after Christmas means very poor management possibly due to clients leaving to go to another administrator.

American Auto Shield Response

3y

Thank you for your review. We are sorry that your experience with us has not met your expectations. We are continuously working to improve systems, and feedback like yours helps us continue to improve. We are genuinely dedicated to improving the employee experience and appreciate your review.

2.0

Dec 28, 2022

Let go right after Christmas

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits Direct Team Leads Pay

Cons

Upper management over the Team Leads. Continually making uneeded changes. Tell you to keep trying for higher positions then give them to people who have been there for less time even when you're the one answering all the questions you can. Ask for volunteers for projects no additional pay and mentioning how you go above an beyond and then they cut you right after Christmas after saying you don't have to worry about lay offs.

American Auto Shield Response

3y

Thank you for your feedback. We are sorry to hear that American Auto Shield did not meet your experience expectations. We appreciate your review and wish you the best of luck in your future endeavors.

3.0

Dec 28, 2022

Changing Tides

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Very generous with time off. Good health insurance to choose from. When hired, was told I would receive $50 per month in a "Thrive" account. It is actually $25, but appreciated. Companywide motivation to collaborate internally. Performance based bonuses.

Cons

Unattainable goals. Mathematically, call in/out requirements on a daily basis can not be met within the allotted 8hr time frame. Digital baby sitter (Calabrio) best suited for a unionized workforce performing mindless redundant tasks (think sorting mail) that watches your actions and reports them to Work Force Management that will instantly alert superiors that you are "out of compliance." An example is taking an unscheduled bathroom break or remaining on a call into the time frame that you are scheduled to be on a break/lunch. The requirement to work off of the clock. You MUST log into your queues at your scheduled worktime to the 1,0000th of a second, but the process to do this takes at least 5 minutes for someone that is "seasoned" or knows the process to the second. 8 password protected interfaces, three requiring two step authentication via text to your personal cell phone. (no compensation) Stringent isp. performance requirements that your employment hinges on, but no compensation there either. Nepotism runs rampant in management, from the very top (TT) down.

American Auto Shield Response

3y

Thank you for your review . We strive to provide all our employees with a comprehensive benefits package. We appreciate all feedback as it allows up to continuously improve our employee experience. Thank you for all you do!

Viewing 91 - 93 of 176 Reviews

Jobs at American Auto Shield

MO Onsite; Automotive Warranty Claims Adjuster

CO Onsite; Automotive Warranty Claims Adjuster