Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"They let you work from home which is great" ((in 25 reviews)); "The pay is good and there is opportunity for overtime if you want it." ((in 20 reviews)); "The benefits are good." ((in 8 reviews)); "Good people at the entry and mid" ((in 6 reviews)); "home balance, Friendly coworkers" ((in 4 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 9 reviews)); "Training was completely different from actually taking phone calls." ((in 7 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership is always looking to cut costs, often at the expense of employees." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews

5.0

Feb 17, 2022

Great Place to Work

Senior accountant

Recommend

CEO approval

Business Outlook

Pros

Company, especially accounting department, acts like a family and works really well together. The pay band increased over my time there. Work from home for near all if not all departments. Accounting department is an amazing group to be apart of. The company is growing at an amazing pace.

Cons

Some topics you encounter in this industry can be quite complex and tedious to get to the bottom of.

American Auto Shield Response

4y

Thank you for your feedback. We’re proud to be able to offer a remote working environment, a robust compensation package, and an incentive program. You’re right, we’re growing at an amazing pace and we see great things on the horizon here at AAS. We wish you the best of luck in your new position.

5.0

Jan 17, 2022

Growing Company - Good Company to work for!

Qa call analyst

Recommend

CEO approval

Business Outlook

Pros

Fast movement, great pay, great quarterly bonuses, work from home, great hours. The company provides ongoing training to help every employee succeed in their role. If you enjoy providing great customer servicing then this is a great place to work.

Cons

Some growing pains, but a company who does care about their employee's, and customers.

American Auto Shield Response

4y

Thank you for your feedback and for all you do on behalf of American Auto Shield! Our Leadership team truly cares and wants to see all of our employees succeed. We’re proud to be able to offer a robust compensation package, a short term incentive program, flexible hours and a remote working environment. We’re doing our best to work through the growing pains and make sure our employees have everything they need to be successful. We greatly appreciate your feedback and will share it with the Leadership Team.

5.0

Jan 14, 2022

Best Decision Ever

Vendor support specialist

Recommend

CEO approval

Business Outlook

Pros

I started working here because I needed a job. I had no mechanical expertise but did have some call center experience. I never expected to like the job so much and be doing so well that I never want to leave. From day one the pay was great and company has always been willing to work with my schedule which is a real plus with a special needs little one with lots of doctors appointments. The best thing though is how far I have gotten in the 3 years I have been here. This company has valued me and my work ethic like no other. I feel like they really see the value in me and that has done so much for my confidence and happiness. I had no idea for a direction in my life but with this job I found a career.

Cons

If there is a con I would say it would have to be training. I will say it has gotten at least 60 times better then when I started but could still use some improvement. You can at least see the company trying to continuously improve which is great!

American Auto Shield Response

4y

We appreciate all you do and we’re so glad that you’re on our team! We pride ourselves on promoting from within, so it’s good to hear that you’ve been able to move up and that you’ve found a career here at AAS. You’re right, our Learning and Development Team has come a long way in the last three years. We’re glad to see you’ve noticed the improvements we’ve made and want you to know we’ll continue to focus on finding ways to make it even better. We really appreciate your feedback and will share it with the Leadership Team.

Viewing 130 - 132 of 176 Reviews

Jobs at American Auto Shield

MO Onsite; Automotive Warranty Claims Adjuster

CO Onsite; Automotive Warranty Claims Adjuster