Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"The pay is good and there is opportunity for overtime if you want it." ((in 23 reviews)); "work from home flexible and understanding management is great" ((in 21 reviews)); "Great people to work with" ((in 9 reviews)); "The benefits are good." ((in 9 reviews)); "Remote work Quarterly Bonuses Laid back at times Overtime during busy season ( typically from April to September)" ((in 5 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 8 reviews)); "their training then going to actually taking calls was completely different." ((in 6 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership is always looking to cut costs, often at the expense of employees." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.9

Diversity & inclusion

2.9

Work/Life balance

2.5

Culture & values

2.3

Senior management

2.3

Career opportunities

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

176 reviews

4.0

Jan 7, 2022

Industry Leader

Security and compliance manager

Recommend

CEO approval

Business Outlook

Pros

Still a remote company with leadership in the process of transitioning from a small company to a mi-side corporation. Great opportunity to start with a growing company.

Cons

Growing pains as the company moves from a small company mentality to a mid-size company, with all the resulting policies, procedures, documentation, and structure.

American Auto Shield Response

4y

Thank you for your feedback, we really appreciate it! We pride ourselves on being an industry leader and we’re always striving to deliver products and service our customers value. You’re absolutely right, our tremendous growth has definitely led to some growing pains. We’re always looking for ways to streamline our processes and procedures to maximize efficiencies across the organization. We remain excited about our continued growth and all the advancement opportunities it will bring for our workforce.

5.0

Jan 7, 2022

Wonderful Workplace

Corporate trainer

Recommend

CEO approval

Business Outlook

Pros

I have been with AAS for 9 months now and never have I been a part of such a tight knit team. I was a contractor for a government organization for 15 years and I am closer to my co-workers now, even in a remote environment, than my previous role. The way everybody has each others back and builds each other up is amazing. There is also a great opportunity for advancement in the company and the compensation is good.

Cons

Your salary includes a quarterly bonus when you are offered the position though you are not eligible for the bonus for almost a year depending on your start date. The waiting period should be disclosed when the offer letter is given.

American Auto Shield Response

4y

Thank you for your feedback! Transitioning to a remote work environment has not been without challenges, however, staying connected with each other remains a top priority for the entire company. Our employee engagement team is launching some exciting new initiatives in the upcoming months. We love that you are part of such a tight knit team. We value your feedback regarding our short term incentive program. We’ll be sure to share your feedback with our People Services Leadership Team. We also see amazing things on the horizon here at American Auto Shield.

3.0

Jan 5, 2022

Great Company but Disorganized

People services

Recommend

CEO approval

Business Outlook

Pros

My experience at American Auto Shield has been neutral. I love the remote work environment and really enjoy what I do. The president seems like a great guy, my coworkers are wonderful and I love that I get to work with a great team of people.

Cons

The biggest issue for me is how disorganized things have been. The company is experiencing tremendous growth and it’s been a complete whirlwind for me since day one. Things have been disorderly since the day I started working for the company and it's hasn't slowed down. It's a 20 year old company but it feels like a startup. I really love that they are invested in my success and want me to succeed, but my manager can be too involved that it feels like there’s a lack of faith and trust in my ability to complete tasks on my own. This is the first time I've ever experienced anything like this in my career and it's very frustrating and discouraging.

American Auto Shield Response

4y

Thank you for your honest feedback. We love that you enjoy the people and the work you do here at American Auto Shield! We have experienced significant growth over the past year, and you are right, there are some growing pains that come along with the growth. We’re doing our best to work through these growing pains and ensure all of our employees are setup for success. I’ll be sharing your feedback with our VP of People Services. I would also like to encourage you to take advantage of our open door policy and start an open dialogue with your Manager. Again, we are always looking for ways to enhance and improve. We greatly appreciate your feedback.

Viewing 133 - 135 of 176 Reviews

Jobs at American Auto Shield

CO Onsite; Automotive Warranty Claims Adjuster

MO Onsite; Automotive Warranty Claims Adjuster