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American Auto Shield

Engaged Employer

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews
5.0
Oct 26, 2021

Best Company in Service Contract Industry

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

American Auto Shield has always done right by their customers and employees. It feels good work at a successful company that actually cares about doing the right thing in an industry that is known to take advantage of customers and employees. The company has been successful ever since I started working here 8 years ago. In the last 2 years there has been increased opportunities for career advancement, increased pay and short term incentives. There has also been a push to allow employees work remote long term which greatly reduces the stress of an in-office setting considering the pandemic.

Cons

The company has experienced growing pains which is to be expected when a successful company grows so quickly. Increased volume created increased workload which created a hiring demand. The company has a few departments that still need increased staff to manage the workload volume.

avatar
American Auto Shield Response
4y
Thank you so much for your feedback. We are proud to be able to offer a robust compensation package and career pathways for all employees. We do agree that we have experienced significant growth in the past year and we have a great opportunity now to calibrate and look at what resources are needed for future growth.
4.0
Oct 20, 2021
Recommend
CEO approval
Business Outlook

Pros

AAS is a good company to work for, they have competitive pay rates. They are always looking to promote within. Working at home is always a plus. My TL is Amazing, and knowledgeable.

Cons

The cons are unhappy customers due to slow moving claims.

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American Auto Shield Response
4y
Thank you so much for all of your feedback! We really take great pride in being able to provide a competitive compensation package, enriching benefits package and offering the ability for our employees to work remotely. Really appreciate your suggestion regarding our claims process and will be sharing with our Service Department. Thank you for all you do on behalf of American Auto Shield and helping provide the best experience for all of our contract holders!
5.0
Oct 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Room for advancement , training and fantastic management

Cons

Growing fast and need more employees

avatar
American Auto Shield Response
4y
Thank you for your feedback! As a growing company, we are really proud to offer career advancement to all of our employees. Thank you for all you do on behalf of American Auto Shield!
Viewing 160 - 162 of 176 Reviews

Glassdoor has 177 American Auto Shield reviews submitted anonymously by American Auto Shield employees. Read employee reviews and ratings on Glassdoor to decide if American Auto Shield is right for you.