American Electric Power reviews

Outsourcing IT to India New managers with no Utility knowledge, mostly from retail. Micromanagers No trust in previous staff

Many inexperienced employees being promoted over more qualified employees. Friendship and personal relationship is the key to a promotion. The quality issues are starting to show with this behavior. Once experience requirements leave, so does quality. Every complaint on this form about IT seem to be true. I am a long way away from the IT department, but have to use information technology to complete my job. Easy tasks are hard to do because of the constant IT failures. The work load is getting larger. Everyone needs information to do their jobs, without production is lost. Almost everyday a system is down. I can't wait until this happens to me in an emergency. It will be my fault anyway. Seems to be no accountability in senior leaders anymore.