American Express reviews

Bonuses vary based on constantly changing metrics-can be 5k or higher or $0, nothing, IMO held accountable in large part for metrics outside your control. i.e you get assigned a not so great portfolio or under-staffed in pod, causing service levels to go down, more mistakes and card member dissatisfaction. Stressful-high demand, sometimes verbally abusive clients. Limited span of control. Have to clean up messes for other people’s mistakes. IMO job is more like a Membership Executive complaint department instead of a relationship manager. In my opinion, MEs are not empowered in their pod. Responsibility but no authority with Membership Managers.

too many politics strict hybrid policy salary could be better declining work life balance