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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,652 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,652 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      5.0
      Apr 5, 2011

      A company that is committed to employees and achieves high performance in the market.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are numerous opportunities for employee development and career advancement. Flexible work arrangements compliment the entire package. I speak highly of the company.

      Cons

      It is a very large and matrixed organization. It can take a number of years to navigate through it completely.

      2.0
      Apr 2, 2011

      It's not how well you do your job that counts

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The work life benefits are very good. There is nice flexibility to be able to have a decent balance. The onsite cafeteria is a nice touch.

      Cons

      The way employees receive "ratings" is flawed and insulting and a company as respected as American Express should be ashamed that this is what is done. If a cardmember senses that you are a minority, you have an accent, or your name is "American" enough, you will get poor ratings losing money and holiday options. And while these rating numbers are deemed as the ultimate determination as to schedule and promotions, cronyism and favoritism seem to trump them.

      4.0
      Apr 1, 2011

      Good, energetic environment but with some drawbacks

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting and varied work assignments, access to senior leaders (you have formal and informal opportunities to speak with them), some leaders are exceptional and caring (but you are lucky if you get one), many different areas that you could move into if you've positioned yourself for the assignment (both U.S. and non-U.S.), good amount of vacation time (able to take a good chunk of time off around Dec / Jan), work with a good range of people from many different backgrounds.

      Cons

      Not always clear what the rules of advancement and promotion are. Mostly seems to be if someone takes a liking to you and you work your heart out. Sometimes feel there is more focus on appearances than on true change and actual results. A lot of people spend more time spinning a positive tale to present to senior leaders than actually doing the hard and meaningful work. Some leaders do not provide a clear vision for their teams which leaves them feeling a bit lost and demoralized.

      Viewing 18142 - 18144 of 18,652 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 22,011 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.