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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,652 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,652 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      1.0
      Mar 27, 2011

      Neutral -

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depth of Work- very detail oriented and deep work

      Cons

      Promotions are all who knows who. No respect for managers or below, its primarily a Director/VP+ company. The people who do real front line work , no one cares about - the organization is become very large and is an ocean. All promotions are pre decided, and internal posting process is a cloak to demonstrate fairness. Its all about if you have a sponser in the system.

      2.0
      Mar 25, 2011

      A corporation that allows managers to conduct unethical behavior and doesn't take action.

      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co-workers, telecommuting opportunities, multiple locations throughout the world. American Express used to be a great place to work, however over the past few years quality no longer mattered,

      Cons

      Middle management lack integrity and ethics. Many senior leaders look the other way when they know things are occurring. Poor healthcare benefits, no options. Continual layoffs. Corporation provides better benefits and incentives to different departments.

      3.0
      Mar 24, 2011

      They used to be a lot better

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to change career within company Excellent Executive Leadership Flexible work arrangements (but a LOT less flexible than in the past)

      Cons

      As somebody with tenure, I am very disappointed with direction of the company regarding employee development.. To many mid level managers who do ZILCH. I have no idea HOW they got promoted -- they have no interest in their own employees but only in their "personal brand". It didn't used to be like that -- Management who didn't develop their employees were gone. Amex needs to get back to focusing on developing their people and getting rid of the dead weight (note: those are the folks who can spin spin spin but never actually produce. They are easy to spot of anybody bothered to look.)

      Viewing 18145 - 18147 of 18,652 Reviews
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      Glassdoor has 22,011 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.