American Express reviews

4.1

81% would recommend to a friend

(18,635 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,635 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Apr 1, 2011
Recommend
CEO approval
Business Outlook

Pros

Interesting and varied work assignments, access to senior leaders (you have formal and informal opportunities to speak with them), some leaders are exceptional and caring (but you are lucky if you get one), many different areas that you could move into if you've positioned yourself for the assignment (both U.S. and non-U.S.), good amount of vacation time (able to take a good chunk of time off around Dec / Jan), work with a good range of people from many different backgrounds.

Cons

Not always clear what the rules of advancement and promotion are. Mostly seems to be if someone takes a liking to you and you work your heart out. Sometimes feel there is more focus on appearances than on true change and actual results. A lot of people spend more time spinning a positive tale to present to senior leaders than actually doing the hard and meaningful work. Some leaders do not provide a clear vision for their teams which leaves them feeling a bit lost and demoralized.

4.0
Feb 17, 2011

satisfactory

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

relashionship with clients good climate friendly colleagues

Cons

link to financial crisis and credit crunch

3.0
Feb 12, 2011

Political Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amercan Express has good company brand, and tried to creat a good workng environment for employees to work.

Cons

American Express has a very complicated organization structure, and metric reportinglines, sometime it is very difficult to mkae things happen, the card acceptance issue is always critcal.

Viewing 18502 - 18504 of 18,635 Reviews

Glassdoor has 21,993 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.