employer cover photo
employer logo
employer logo

American Income Life

Part of Globe Life

Engaged Employer

American Income Life Customer Service (CSR) reviews

2.5

21% would recommend to a friend

(44 total reviews)
avatar

Steven K. Greer

46% approve of CEO

21% positive business outlook

Customer Service (CSR) employees have rated American Income Life with 2.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. American Income Life is rated 31% below average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

44 reviews
3.0
Jan 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Enjoyed co workers. Time went fast it was so busy.

Cons

micromanagement, few breaks, no raises

avatar
American Income Life Response
5y
Thank you for your review and for your years of dedication to our team and customers. AIL is always looking for ways to help our team members succeed in their career and feedback from former representatives can help us improve their path to success. We wish you all the best in your next career path.
1.0
Jan 17, 2021
Recommend
CEO approval
Business Outlook

Pros

I did not see any pros. Believe me you do not even want to consider this company

Cons

The management uses evasions and out right lies to sign employees so that they can make a hefty bonus. The office is a joke, 1/2 the outlets don’t work (so forget plugging in your laptop), roller chairs with missing rollers. They tell you that you’ll get paid for training, that’s not true. You don’t get paid until you make a sale then the managers take their share. I’m $250 in the hole because it’s mandatory that you pay for a pre license course, pay to take the exam then pay for the license. What a racquet.

Viewing 25 - 27 of 44 Reviews

Glassdoor has 5,233 American Income Life reviews submitted anonymously by American Income Life employees. Read employee reviews and ratings on Glassdoor to decide if American Income Life is right for you.