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American Income Life

Part of Globe Life

Engaged Employer

American Income Life Customer Service (CSR) reviews

2.5

21% would recommend to a friend

(44 total reviews)
avatar

Steven K. Greer

46% approve of CEO

21% positive business outlook

Customer Service (CSR) employees have rated American Income Life with 2.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. American Income Life is rated 31% below average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

44 reviews
3.0
Mar 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Great Place to work if need a job

Cons

No complaints at this time

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American Income Life Response
5y
Thank you for taking the time to give us feedback. We're happy to have you on our team and appreciate your contributions to AIL and our mission of helping provide financial protection to our customers. Best wishes for a productive and successful career with us!
3.0
Mar 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent pay and convenient work environment

Cons

Disorganized and lacks clarity in pay

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American Income Life Response
5y
Thank you for your review. We're sorry the time you spent at AIL didn't completely meet your expectations. We continue to look for ways to improve our employee experience and listening to former team members can help us make that possible. We invite you to send us an email with more details of your experience to AILfeedback@ailife.com so that we can look further into the improvements that are needed in your department. We wish you nothing but the best in the future and look forward to hearing back from you.
1.0
Mar 10, 2021
Recommend
CEO approval
Business Outlook

Pros

no pros they suck scamers

Cons

they still your money they are scammers dont do it

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American Income Life Response
5y
Thank you for your feedback. We’re sorry your experience was less than you expected. Every AIL agent is a valued part of the team and our leadership is invested in each agent’s success, personal development, and career growth. The situation you described does not reflect our AIL management style and we apologize that this was your experience. We invite you to send us more agency details to AILfeedback@ailife.com so that we can address this situation and prevent this type of experience from happening again.
Viewing 22 - 24 of 44 Reviews

Glassdoor has 5,233 American Income Life reviews submitted anonymously by American Income Life employees. Read employee reviews and ratings on Glassdoor to decide if American Income Life is right for you.