- Not enough training and communication
- Managers and leads don't prioritize urgent matters with clients
- Some fellow employees are very rude and get talked to by managers often without being penalized
- Only some roles have the opportunity to get bonuses, not everyone gets to be apart of their 'monthly raffles' either
- Bait & switch / feels like you're scamming clients
- You pay A LOT for benefits & you pretty much have to read the fine print because you can't cancel your benefits for a whole YEAR which is INSANE(didnt happen to me but happened to a co-worker)
- I never thought a job would be too 'laid back' but this one definitely is, they overlook workers who dont return client calls, slack on the job (seriously someone had 4+ hours of idle time!! and is still working there?!) Maybe thats a good thing for you if you slack and just want a paycheck but for people that actual want to do there job and make a difference, it sucks
- The raises they provide are horrible. If you're being told you cut the error rate down by 3% by yourself you should get a full 1$ raise, not 50 cents.
- Some starting positions start at a higher pay than I am currently making and I've worked here for over a year with 2 raises.
There are honestly a lot more cons but these are the few I decided to list.
