Amica Insurance reviews

I have been an employee of this company in excess of 25 years. Each year has progressively got worse. I should have left years ago because I have wasted my talent with this company. If you had asked me 15 years ago I was in love with this company, but after the last 10 years I wished I had left. The benefits used to be good, now they are meager at best. Management Threatens reps with be written up or fired if you don't agree. You are not encouraged to have an opinion or an idea of your own. You are only a robot or a pawn to be used by them. If you have a useful idea and share it management, they will capture it as their own and you will not receive credit. They have their favorites employees and if you are not one of them, you will not be heard or promoted. If you go to HR on anything, they tell you it is private, but that is a lie. They might as well get on a mega phone and tell the whole company because that is how it is treated there is no open door policy with management. If you have a problem in your office and you go to HR. HR tells you it is confidential but then management calls you in and tells you they know you went to HR on them and that going over their heads is grounds for dismissal. They will also inform you that HR has given them permission to fire you if you contest.

Everyone in customer service is held to the same KPIs despite their role or shift. Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations. Day shifts are only offered to employees working out of the East Coast call center. West Coast gets stuck with the odd hours and high call volume after the local branches go home for the day. Speaking of local branches, many of those are virtual now while the call center employees are only given 1-2 days of working from home. Working here has turned into a high pressure sales job. You have to push for cross-sales on every call, even if it's a policy that will likely be declined. Life insurance especially is pushed hard. You lose out on raises, promotions, and work from home days if you aren't "on goal" for the year. You have to pressure customers to be transferred immediately for a life quote or it doesn't count for your goal either. Amica has been understaffed for 6+ years at this point but they don't care. Turnover is high due to unrealistic KPIs, rude customers, lack of schedule flexibility, and being perpetually understaffed.