Amica Insurance reviews

3.9

74% would recommend to a friend

(1,022 total reviews)
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Edmund (Ted) Shallcross III

81% approve of CEO

74% positive business outlook

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Jul 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Managers are generally very kind, and want to help.

Cons

The company used to treat agents like professionals then they switched to a call center atmosphere, using Workforce to schedule their employees. Also it takes foreeeever to get basic policies approved because the computer is not designed to approve all quotes, and some have to be referred to an Underwriter. The Underwriters are swamped with work and so many times you lose a sale because we took too long to say yes. Also the software is the wooooooorst! Nothing works, eeeever, but they have the audacity to tell you 'Our metrics show your numbers are not where they should be'. Well get me a system that works and then we can talk. If you want things done on time and you are fast paced this is not the place for you. If you like to take your time, well this is also not the place for you because they give you a truck load of work to do in between phone calls and they are always busy, because its a swinging door at Amica.

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Amica Insurance Response
2y
Thank you for taking the time to share this detailed review. We understand your concerns and we welcome any additional feedback you may have about your time here. Please feel free to email us at employeefeedback@amica.com. Thank you again.
2.0
Jun 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Not much I can other than it pays the bills.

Cons

For a company that prides itself as the best place to work, its not. It’s still stuck in the past with it’s discriminatory policies for employees and lack of modernization with other insurance rivals.

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Amica Insurance Response
4y
Thank you for your review and feedback. Please know that we do not tolerate discrimination of any kind at Amica. We’re concerned about some of the comments you shared in your review, and we’d like to get in touch with you to learn more about them. Could you please email us at employeefeedback@amica.com so we can discuss this in more detail? Thank you.
1.0
Apr 1, 2022

Nahmica

Recommend
CEO approval
Business Outlook

Pros

There are SOME great people

Cons

Senior leadership Pay Workload Technology Failed Agile Transformation

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Amica Insurance Response
4y
We’re sorry to hear you feel this way about your time at Amica. If you have more to share, we’d welcome the opportunity to further learn about your experience. You can email us at employeefeedback@amica.com so we can get in touch. Thank you.
Viewing 58 - 60 of 1,022 Reviews

Glassdoor has 1,072 Amica Insurance reviews submitted anonymously by Amica Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Amica Insurance is right for you.