Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,075 reviews left anonymously by employees. This rating has increased by 10% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 75% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (20) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 201 reviews)); "Atmosphere and people are great." ((in 70 reviews)); "Coworkers are great and makes the day go by fast." ((in 40 reviews)); "Good work life balance in here" ((in 36 reviews)); "Solid company with excellent reputation and training." ((in 36 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 48 reviews)); "Low pay and busy work mostly" ((in 41 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 30 reviews)); "A good example of this is work from home which is currently at one day a week because upper management believes employees need to be in the office to sustain our "culture"." ((in 23 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,025 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

75% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Compensation and benefits

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.8

Career opportunities

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,025 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Jan 28, 2026

Great place to work, even better people to work with!

Business analyst

Recommend

CEO approval

Business Outlook

Pros

- The People (Amica has an eye for talent/the right people) - Core Values (We truly do care about our customers and have the JD Powers awards to prove it!) - Benefits (401K, health insurance, profit-sharing, lots of resources, including mental health care, legal services, employee discounts) - Open door policy (Most of management and execs are super friendly and accessible) - Cafeteria is pretty awesome with good variety and great prices - Shuttle service between buildings

Cons

- I don't love that sick time can affect your dependability. Some employees just have health issues but they're good at their jobs. Might be something the company can revisit and improve upon. - Jobs that don't require being in office should offer more remote work flexibility i.e. 3-4 days from home, 1 in office, as long as performance is satisfactory. (We do 3 days in office, 2 days from home currently) - Actual salaries could be a little better for certain roles (But I personally look at the bigger picture) - The company's been around for a while so sometimes it takes a bit to get things changed/modernized because people get comfortable doing the same thing they've done for years. It's something I feel the organization is aware of, and has been actively improving upon, but still worth mentioning for the sake of transparency. - Massive (beautiful) Campus with basketball and new pickle ball court, but no EV chargers... Not a good look as a leader in the Auto industry

Amica Insurance Response

5mo

Thank you so much for the five-star review and for taking the time to share such detailed feedback with us on Glassdoor! We’re always happy to know that our culture, benefits and campus offerings are valued, and we appreciate the kind words. We continually explore ways to enhance our Corporate Office location and have reviewed EV charging options, which remain under consideration. Regarding sick time, please know we encourage eligible employees to consider pursuing claims under the Family and Medical Leave Act. We’re more than happy to discuss our dependability policy and FMLA with you anytime. Please also know that we’re always listening to the feedback we receive from our employees, and we’d welcome the opportunity to learn more about some of the comments you’ve shared in your review! If you’re interested in sharing additional details, could you please email us at employeefeedback@amica.com? Thank you again for your review!

5.0

Dec 23, 2025

Great Company, Fantastic Career

Sr property claims supervisor

Recommend

CEO approval

Business Outlook

Pros

Amica is a great company with strong values, excellent compensation, and a culture that treats people with respect. Leadership is competent and ethical, diversity and inclusion are taken seriously, and there are real opportunities to build a long-term career. Training is extensive, expectations are clear, and the company delivers on what it promises.

Cons

From the claims perspective, work-life balance can be challenging. Workloads and emotional demands can be high, and it can be difficult to fully disconnect outside of work hours. Over time, this can lead to burnout for employees in high-volume positions.

Amica Insurance Response

6mo

Thank you for the five-star review and recommendation! We greatly appreciate hearing your positive feedback about our compensation, values, training, and company culture. When it comes to your experience with work-life balance in claims, we’d welcome the opportunity to learn more about your experience and the advice you shared with us. Could you please email us at employeefeedback@amica.com? Thank you again!

3.0

Dec 19, 2025

Average company

Property claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Flexible environment with nice customers

Cons

Promotions are rare outside of headquarters, technology is about 15 years behind competitors leading to additional work, avoid west region manager at all costs

Amica Insurance Response

6mo

Thank you for your review and the comments about the working environment at Amica. We’d appreciate the opportunity to get in touch with you to discuss your experience with you in more detail. Could you please email us at employeefeedback@amica.com so we can schedule some time to speak with you? Thank you again.

Viewing 577 - 579 of 1,025 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

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Associate Customer Care Representative - Lisle, IL

Associate Customer Care Rep.

Associate Customer Care Representative

Amica Insurance

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Great place to work, even better people to work with!

Great Company, Fantastic Career

Average company

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