Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 74% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 207 reviews)); "Atmosphere and people are great." ((in 70 reviews)); "Coworkers are great and makes the day go by fast." ((in 42 reviews)); "Good work life balance in here" ((in 37 reviews)); "Good training and set me up for success in my career." ((in 35 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Low pay and busy work mostly" ((in 50 reviews)); "Poor management; No upward movement available; behind the industry in products." ((in 50 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 34 reviews)); "Of note, during the beginning of the pandemic, employees were initially forced to buy their own computers to work from home, with a small reimbursement that came later." ((in 21 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Compensation and benefits

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.8

Career opportunities

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Apr 27, 2024

Toxic management

Csr

Recommend

CEO approval

Business Outlook

Pros

Good wages and good benefits that fall in line with the rest of the industry

Cons

Companywide changes over the last few years, have devastated the entire company both for its employees and customers.

Amica Insurance Response

2y

The story you shared about this recent meeting is concerning to us, and we’d like to get in touch with you about what occurred during this time. We’d like to assure you that we do care about the feedback we receive from our employees, and we’d welcome the opportunity to speak with you directly to learn more about your experience working at Amica. Could you please email us at employeefeedback@amica.com? Thank you.

1.0

Feb 12, 2024

I do not recommend

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Absolutely none. I would recommend to stay away from this company.

Cons

- they pay below industry standard. And no, their benefits certainly don’t make up for it. - people quit and they don’t fill the positions so you end up inheriting ex-coworkers workloads indefinitely - this company does not care about their employees. - I can’t emphasize how much to stay away from this company. Do not join the future leaders program. They force you to move where they want nationwide and then force you to sign a 2 year contract. Some of the moving packages can cost $20,000 and you would owe that back if you left before 2 years.

Amica Insurance Response

2y

We’re sorry to hear you feel this way about your time at Amica. Please know that we do care about our employees, and the feedback we receive from them is important to us. Even though you’re no longer with the company, we welcome you to reach out to us at employeefeedback@amica.com so we can learn more about your experience here. Thank you.

1.0

Feb 6, 2024

The worst

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I honestly tried to think of one. Decent ish benes I guess.

Cons

Only the very worse people are successful here. Petty management and even pettier HR. Will not allow for any sort of flexibility. Training is terrible. Managers will berate you if you disclose disabilities;use that against you. Completely destroyed my mental health. Honestly spare yourself the heartache a toxic job like this can cause. It will seep into every area of your psyche. I'm quitting in 2 weeks and I can't wait.

Amica Insurance Response

2y

We’re sorry to hear you feel this way, and we’re concerned about the comments you’ve shared in your review, especially with regard to disclosing disabilities and mental health. Employees of different abilities and disabilities should be treated with respect, and we would also like to assure you that we genuinely care about the feedback we receive from our employees. As such, we’d like the opportunity to discuss your comments with you directly. Please email us at employeefeedback@amica.com. Thank you.

Viewing 64 - 66 of 1,022 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

Associate Customer Care Representative - Lisle, IL

Associate Customer Care Representative

Associate Customer Care Representative - Service Center

Associate APD Claims Representative

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