Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,071 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 74% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 203 reviews)); "Atmosphere and people are great." ((in 77 reviews)); "Coworkers are great and makes the day go by fast." ((in 38 reviews)); "Solid company with excellent reputation and training." ((in 36 reviews)); "Good work life balance in here" ((in 34 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Low pay and busy work mostly" ((in 47 reviews)); "Poor management; No upward movement available; behind the industry in products." ((in 47 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 32 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 24 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,021 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,021 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,021 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews

5.0

Nov 15, 2024

Great culture and improving

Management

Recommend

CEO approval

Business Outlook

Pros

This is a great place to build deep and lasting connections. There are many opportunities for growth and training.

Cons

It's an old company and some areas are still very old fashion, with top-down leadership, but things are moving in the right direction. There is too much emphasis on DEI, which seems limited to gender, race and sexual orientation when it could be more inclusive. When certain groups are perceived as getting advantages over others, it feels discriminatory rather than inclusive.

Amica Insurance Response

1y

Thank you for the five-star review and recommendation! We’re happy to know that you’ve found Amica to be a place where you can build lasting connections with others, and we appreciate the feedback about our growth and training. When it comes to DEI, we’d appreciate the opportunity to learn more about your concerns. We are committed to creating an inclusive environment where all feel seen, heard, and valued. Our goal is to foster a culture of belonging where every employee is encouraged to share their unique perspectives to enrich our workplace. If you would like to share more about your thoughts, please email us at employeefeedback@amica.com. Thank You.

1.0

Nov 13, 2024

Amica: A Trustworthy Choice for Insurance Needs

Data scientist

Recommend

CEO approval

Business Outlook

Pros

Strong Company Culture: Amica emphasizes a supportive and inclusive work environment, promoting teamwork and collaboration across all departments. Customer-Centric Focus: With a reputation for excellent customer service, working at Amica offers employees a chance to make a positive impact on customers' lives, building trust and loyalty. Professional Growth Opportunities: Amica provides numerous career development programs, from mentorship and training to leadership development, helping employees progress in their careers.

Cons

Micromanagement: Some employees feel that the work environment is overly controlled, leading to a lack of autonomy. INDEED High Workload: There are reports of increased workloads due to staffing adjustments, which can lead to stress and burnout. INDEED Limited Advancement Opportunities: A few employees have mentioned that career progression can be slow, with limited opportunities for advancement.

Amica Insurance Response

1y

Thank you for your detailed review. We’re glad to hear that you have positive feedback about our company culture and our career development programs. We’re sorry to hear that you would give your experience at Amica one star, and we’d like the opportunity to discuss some of your concerns and feedback with you. Could you please email us at employeefeedback@amica.com so we can get in touch? Thank you.

4.0

Nov 8, 2024

Good Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits Hybrid schedule

Cons

Initial training is a LOT

Amica Insurance Response

1y

Thank you for your review and feedback about our compensation, benefits, and opportunities for a hybrid schedule. Although you no longer work for Amica, we’d like the opportunity to learn more about your training experience as we place great value on feedback! If you’re interested in speaking with us, please email us at employeefeedback@amica.com. Thank you.

Viewing 100 - 102 of 1,021 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

Associate Sales Representative

Associate Customer Care Representative

Associate Customer Care Representative - Flex

Associate Customer Care Representative

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Great culture and improving

Amica: A Trustworthy Choice for Insurance Needs

Good Company

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