Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 73% of employees would recommend working at Amica Insurance to a friend and 74% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

73% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 200 reviews)); "Atmosphere and people are great." ((in 73 reviews)); "Coworkers are great and makes the day go by fast." ((in 37 reviews)); "Solid company with excellent reputation and training." ((in 34 reviews)); "Stable and friendly work environment" ((in 23 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Low pay and busy work mostly" ((in 50 reviews)); "Poor management; No upward movement available; behind the industry in products." ((in 49 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 30 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 23 reviews)); "Bad upper management." ((in 20 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

73% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,022 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Dec 9, 2023

Boiling Frog

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My coworkers are very friendly.

Cons

Whoever makes decisions for front line employees is very out of touch and doesn’t know what it’s like to be on the phones all day. The goals are unrealistic, our systems or not reliable. We are expected to handle 20 or more states AND sound knowledgeable…. Having a bad day or feel sick well you can’t use PTO with out being penalized. Want a promotion? Well it’s not possible unless you are perfect. Oh they also expect you to take 20 calls a day and only follow up on files with 45 min of your day. It’s not possible.

Amica Insurance Response

2y

We’re sorry to hear you feel this way, and we’d like the opportunity to discuss your experience with you directly. Could you please email us at employeefeedback@amica.com so we can set aside some time to learn more? Thank you.

1.0

Aug 18, 2023

Stay away

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Hybrid work schedule, benefits, co workers

Cons

Poor management, terrifying sick & vacation time policy, constantly forcing to hit unrealistic metrics, stressful, below market pay rate, micromanaging

Amica Insurance Response

2y

We’re sorry to hear that you would not recommend Amica. Regarding your comments about pay, please know that our total rewards package is a balance of pay and benefits that is competitive in our industry. We’d appreciate the opportunity to get in touch with you as we value the feedback we receive from our employees. Could you please email us at employeefeedback@amica.com? Thank you.

1.0

Jan 13, 2023

Not what it used to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits and 401k that’s really it, hybrid wfh

Cons

Pay is low, management is terrible, micromanagement in every department, no room for advancement

Amica Insurance Response

3y

Thank you for your review and feedback. We’re sorry to hear you that you don’t recommend Amica. When it comes to compensation, we have a balance of pay and benefits that is competitive in our industry. Please know that we also regularly review and update the opportunities available to our employees so that there are ways to grow. If you’d like to discuss your review with us further, we’d welcome the opportunity to discuss your experience with you directly. Could you please email us at employeefeedback@amica.com so we can learn more about the comments your shared in your review? Thank you.

Viewing 109 - 111 of 1,022 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

Associate Customer Care Representative - Lisle, IL

Associate Customer Care Representative

Associate Customer Care Representative - Service Center

Associate Customer Care Representative

Amica Insurance

Amica Insurance reviews

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Boiling Frog

Stay away

Not what it used to be

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