Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 10% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 75% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 202 reviews)); "Atmosphere and people are great." ((in 75 reviews)); "Coworkers are great and makes the day go by fast." ((in 41 reviews)); "Good work life balance in here" ((in 32 reviews)); "Solid company with excellent reputation and training." ((in 32 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 52 reviews)); "Low pay and busy work mostly" ((in 50 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 33 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 23 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

75% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,022 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews

3.0

Sep 29, 2022

Good starting job in insurance

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Benefits are great. Leadership does care about employees feedback and makes changes. Training is gradual stages so not all at once when getting licensed.

Cons

High turn over. Leadership is either long haulers or no real insurance experience so you can either get someone that is amazing or someone that knows less than you (but they have a degree). No flexibility to work from home even if temporarily. Seems each office has different guidelines and a lot of back and forth or things getting left undone. No real career paths outlined, just go along for the ride.

Amica Insurance Response

3y

Thank you for your review and for taking the time to share this detailed feedback. We’re happy to see your kind comments about Amica’s benefits, leadership and training as well. Regarding your comments about career paths, please know that we regularly review our career lattice to ensure that there are options available to everyone. We also offer a comprehensive benefits package that includes a Group Life Insurance policy, and we have recently expanded the ability work two days from home for many positions, due to the comments shared by our employees. If you have any questions about any of these topics, please reach out to your manager to discuss further. We’d like the opportunity to speak with you further about some of the other feedback you shared in your review. Could you please reach out to us at employeefeedback@amica.com so we can learn more about your comments? Thank you again!

3.0

Aug 7, 2022

Na

Underwriting technician

Recommend

CEO approval

Business Outlook

Pros

Good benefits and 401k paid time off

Cons

Chaotic, high turnover, limited career growth

Amica Insurance Response

3y

Thank you for your review, and the comments about Amica’s benefits and paid time off. Regarding your feedback about career growth, please know that we regularly review our career lattice to ensure that there are opportunities for growth available to our employees. If you have additional feedback about your experience here, please email us at employeefeedback@amica.com. Thank you again.

3.0

Aug 5, 2022

Burnout

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Coworkers become like family - and that is intended in Amica's structure

Cons

manngment doesn't listen and picks favorites. places unrealistic expectations/call quotas on employees. turnover was high when I was there

Amica Insurance Response

3y

Thank you for taking the time to share this review and feedback with us. We’re happy that you found a family of coworkers at Amica, and if you have any additional comments you’d like to share with us directly, please feel free to email us at employeefeedback@amica.com. Thank you again.

Viewing 271 - 273 of 1,022 Reviews

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Amica Insurance

Amica Insurance reviews

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Good starting job in insurance

Na

Burnout

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