Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 10% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 75% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 202 reviews)); "Atmosphere and people are great." ((in 75 reviews)); "Coworkers are great and makes the day go by fast." ((in 41 reviews)); "Good work life balance in here" ((in 32 reviews)); "Solid company with excellent reputation and training." ((in 32 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 52 reviews)); "Low pay and busy work mostly" ((in 50 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 33 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 23 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

75% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Compensation and benefits

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.8

Career opportunities

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Jul 22, 2022

Great company to start your career

Field property adjuster

Recommend

CEO approval

Business Outlook

Pros

-Yearly bonus -Yearly pay increase -Nice customers -Coworkers that became family

Cons

-Overlooked for linear and lateral promotions -Outdated systems and workflows -Lack of understanding and knowledge between departments -Forced to wear multiple hats within position -Lack of equipment in office -Implementing unnecessary changes and getting rid of necessary ones

Amica Insurance Response

3y

Thank you for your review and the kind comments about our compensation, our customers and your co-workers during your time at Amica. We appreciate you taking the time to share this feedback, and we’d like the opportunity to learn more about some of the concerns you shared as well. Could you please email us at employeefeedback@amica.com so we can get in touch? Thank you.

5.0

Apr 21, 2022

okay place to work, bad management

Associate account representative

Recommend

CEO approval

Business Outlook

Pros

the people, the pay, the environment

Cons

the resources are so far spread and poor management; if you don't start with 8-5 it feels impossible to switch to day shift

Amica Insurance Response

4y

Thank you for your review and feedback! If you have questions about opportunities at Amica that better suit your needs, please feel free to speak with your manager. We would also like to get in touch with you to learn more about the comments you shared in your review. If you’re interested in doing so, please email us at employeefeedback@amica.com. Thank you again.

5.0

Mar 3, 2022

Great Company, Rushed Training

Associate account representative

Recommend

CEO approval

Business Outlook

Pros

-Great Management who provide transparent feedback. -Decent starting salary -paid training and licensing

Cons

-job recently became significantly more tedious due to recent changes post pandemic. -not competitive with other work at home insurance employers

Amica Insurance Response

4y

Thank you for the five-star review and recommendation. We appreciate all of the feedback you shared in your review as well. Please know that were always listening to our employees, and we’ll keep your comments in mind as we continue to make decisions about what is best for our customers and our employees. If you’d like to offer any additional feedback to us directly, please feel free to email us at employeefeedback@amica.com. Thank you.

Viewing 274 - 276 of 1,022 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

Associate Customer Care Representative - Lisle, IL

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Associate Customer Care Representative

Amica Insurance

Amica Insurance reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company to start your career

okay place to work, bad management

Great Company, Rushed Training

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