Is Amtrak a good company to work for?

Amtrak has an overall rating of 3.6 out of 5, based on over 1,483 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 70% of employees would recommend working at Amtrak to a friend and 58% have a positive outlook for the business. The best reviews about Amtrak have been left by employees working as Intern , Engineer and Coach Cleaner .

Does Amtrak pay their employees well?

According to anonymously submitted Glassdoor reviews, Amtrak employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Amtrak. This rating has been stable over the past 12 months.

How satisfied are employees working at Amtrak?

70% of Amtrak employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amtrak 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Amtrak?

Intern (41) , Railroad Conductor (32) , Electrician (29) , Customer Service Representative (26) , Locomotive Engineer (24) , Coach Cleaner (22) , Lead Service Attendant (20) , Reservation Sales Agent (20) , Engineer (19) , Manager (18) , Project Manager (16) , Journeyman Electrician (14) , Conductor (13) , Trackman (12) , Train Conductor (12)

What are the pros of working at Amtrak according to real employee reviews?

"Good benefit and decent paid" ((in 207 reviews)); "Union job with good pay ($28.67) per hour in Mechanical department as of 2017." ((in 188 reviews)); "Great team and people." ((in 73 reviews)); "Good for Work life balance" ((in 30 reviews)); "Great team and coworkers who worked there." ((in 23 reviews))

What are the cons of working at Amtrak according to real employee reviews?

"Long hours and unexpected over time" ((in 39 reviews)); "Too many managers get in the way" ((in 35 reviews)); "Terrible leadership" ((in 24 reviews)); "Culture is terrible." ((in 23 reviews)); "To much nepotism, they tend to promote ,younger people" ((in 21 reviews))

What are employees saying about Amtrak layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amtrak layoffs and their outlook for job security at Amtrak in 2026.

What are the top reviewed Amtrak locations?

Washington , Philadelphia , New York , Chicago , Los Angeles , Wilmington , Riverside , Seattle , Boston , Oakland , New Orleans , Phila , Beech Grove , Long Island City , Lancaster , Miami , Atlanta , Bear , Sacramento , Baltimore , Newark , Lorton , Albuquerque , Providence , Portland , Harrisburg , Odenton , Long Is City , New Brunswick , Kansas City

Amtrak reviews

3.6

70% would recommend to a friend

(1,274 total reviews)

Stephen Gardner

68% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.8

Diversity & inclusion

3.5

Career opportunities

3.3

Culture & values

3.1

Work/Life balance

2.9

Senior management

Amtrak has an employee rating of 3.6 out of 5 stars, based on 1,274 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Nov 23, 2022

If you're single or no kids its good

Conductor

Recommend

CEO approval

Business Outlook

Pros

You usually have the coolest sounding job in the room. You get to meet a lot of people, sometimes even cool ones.

Cons

Your job owns you. You get vacation....but can only take it as they say you can, and if there is someone with more seniority, no dice on that day off. They tell you that you will miss birthdays, holidays and you will kill someone. It is all true. When you start, you are on the extra board, meaning on call 24/6. You're paid a 40 hour grantee, of course paid more if you work more. No sick time (we will see what the new contract brings). You will be dealing with constantly poorly maintained equipment, and sometimes utterly incompetent co-workers.

4.0

Nov 21, 2022

Rewarding but demanding

Onboard services train attendant service attendant

Recommend

CEO approval

Business Outlook

Pros

-Wonderful insurance for single and family plans. -Great pay, including entry level. -Unionized

Cons

-Micromanagement -Extra board (new hires), you are on call, requires you to have your bag packed. -Trains can be very late, you are expected to work until you arrive at your final destination.

4.0

Oct 29, 2022

Exciting time / Lots of opportunities / Great place to grow your career

Human resources

Recommend

CEO approval

Business Outlook

Pros

IIJA funding for new projects has re-energized mission driven workforce. People at Amtrak are supportive and nice to work with. People like to see others succeed and grow their careers. Corporate values implemented several years back are sticking and have been the driving force of positive culture change.

Cons

Sometimes extremely slow decision making by senior leaders across the org. While the organization says they like to empower managers and leaders, the organization cycles through empowering managers to make decisions and then reverts back to executives needing to make decisions which can slow the entire process down. Post-COVID work environment has gotten a bit crazy - everyone is in back to back meetings, all meetings run over, and employees need to be careful of burnout. Growing pains to support rapid pace of hiring for IIJA projects and support.

Viewing 373 - 375 of 1,274 Reviews

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Jobs at Amtrak

Chef - On Board Customer Service - 90348593 - Chicago

Electrician Journeyman - 90028043 - Seattle

MACHINIST JOURNEYMAN (diesel/auto mechanic) - 90351879 - Rensselaer

Amtrak

Amtrak reviews

Ratings by category

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If you're single or no kids its good

Rewarding but demanding

Exciting time / Lots of opportunities / Great place to grow your career

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