Amtrak reviews

3.6

71% would recommend to a friend

(1,274 total reviews)

Stephen Gardner

70% approve of CEO

59% positive business outlook

Amtrak has an employee rating of 3.6 out of 5 stars, based on 1,274 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews
3.0
Apr 1, 2020

Chaotic & sublime

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay, the best paying job you’ll find for minimal requirements Adventure, see cities and sites you’d never think to see in your life Benefits, Health is ok. Amazing support in coworkers

Cons

Communication, this is Amtrak biggest issue feels like several different companies rather than a unified one Rift between the managers and OBS agents, some are oblivious to what OBS employers deal with and worst come to shove we endure their mistakes Away from home, this is the most contentious issue. You will be away from home a lot as most trips are 3-6 days long away from children loved ones and so on. People, you see the worst of people and best of people while on board. Do not go into this job already hating people as it will be a miserable experience

3.0
Feb 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Not sitting behind a desk and computer all day. Meeting people from around the world and all walks of life. Great benefits.

Cons

Customers are never wrong. They actually get rewarded for bad behavior. All they have to do is complain to the company and they get free trips for their inconvenience...... Regardless of it what they write in and say is true of not. Then when you come to work or out of the blue you get reprimanded or accused for something that isn't even true.

1.0
Aug 29, 2019
Recommend
CEO approval
Business Outlook

Pros

free travel on trains railroad retirement plan

Cons

train schedule was unreliable boss would leave work regularly for personal appointments (not doctor appointments) but would ensure you only took 30 minute lunch did not approve of talking to employees in other departments no recognition of hard work

Viewing 427 - 429 of 1,274 Reviews

Glassdoor has 1,483 Amtrak reviews submitted anonymously by Amtrak employees. Read employee reviews and ratings on Glassdoor to decide if Amtrak is right for you.