Amtrak reviews

3.5

70% would recommend to a friend

(1,268 total reviews)

Stephen Gardner

69% approve of CEO

54% positive business outlook

Amtrak has an employee rating of 3.5 out of 5 stars, based on 1,268 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews
1.0
May 14, 2026

Worst Company Ever!!!

Recommend
CEO approval
Business Outlook

Pros

Great friends and Travel with plenty to see

Cons

The culture is horrible it’s a very demeaning please. They will fire you for anything. Harassment amongst employees and by management to their employees Is extremely high. I have a MBA degree and I still can not move above the customer service level. I’m a union member and you have to pay union dues to work a non management position. The union Reps work for Amtrak to so there is a conflict of interest. The union is TCU in which they defend the company 100x harder than they do their members. TCU is not organized very well. The pay is fairly well but after union dues in medical and taxes are withdrawn your net income makes it look like you are making at least 15 to 17 an hr. As far as Work culture at Amtrak it is fueled by many rumors and those rumors are more affluent then your resume .

2.0
Apr 17, 2026

Do Better, If You Can

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is decent, and they have an ok healthcare plan

Cons

Overworked employees, constantly understaffed, constantly stressed, they can never get their paychecks done correctly the complete ineptitude is beyond comprehension. The consistency of management not actually giving a care is clear, they never seem to be able to answer questions professionally but rather they beat around the bush and never give clear answers. When you bring an issue up they constantly pass the buck and take no accountability but rather put all blame onto OBS and consistently looking for ways to write them up for missing or over looking the smallest of things. The amount of negativity that is given to the OBS team makes one to think their value and worth knowing they have no value in excelling or even have opportunities available to them to advance within the company (growth and development in this company is not a thing). The amount of racism, favoritism, and interoffice relations makes one wounded if they are running a dating service or a business. Management clearly is intolerant of OBS but OBS is literally the heart of this company even though they are treat the worst.

Viewing 4 - 6 of 1,268 Reviews

Glassdoor has 1,475 Amtrak reviews submitted anonymously by Amtrak employees. Read employee reviews and ratings on Glassdoor to decide if Amtrak is right for you.