Amtrak reviews

Extremely demanding lifestyle. A lack of communication between management and employees. Very poor morale – a lot of employees simply don’t care about good customer service or professional development. Many times, people would look down on my commitment to the company's mission and passenger needs. I was legitimately embarrassed on multiple occasions from my co-workers actions and attitudes in front of passengers. I got in legitimate fights with my co-workers just trying to keep passengers informed during delays. Working hard is not valued. Many employees seemed fine with just avoiding passengers and conflict during these situations, exacerbating the situation. Amtrak is not a freight railroad. Boxcars don't wonder why they inexplicably stop and wait a hour on a siding. Passengers do. The level of communication between employees and passengers is deplorable. Airlines are so much better at customer service.

Constantly reorganizing to the political whims of Congress and Federal Government. No long term plan. Excuse-driven approach to providing service. The good old boys network, politics, and other agendas within HR will drive your advancement opportunities regardless of performance.